If I could give this establishment zero stars I would. Our company vehicle was towed due to being broken down. When we arrived on site the grumpy old lady at the desk, Betty, was the rudest human being I have ever met. I have worked in customet service for over 10 years and never meet someone so rude. She must have a miserable lonely life. She told us we had to sign the title before she would tell us the price of selling the title. She said do you read the alphabet A - Z or Z - A? We were super nice to her. She then told us our son and I had to wait in the car with no explanation. After seeing all the reviews about this place I cannot believe they haven't fired this old miserable lady. WORST CUSTOMER SERVICE EVER.

Just so ppl know the rude old lady everybody's having a problem with her name is Betty, she is not the owner. They have had my husband's and my car for over a month. I called today to find out how much longer and she had the nerve to tell me the car is done and she has the keys and that the car can be picked up in the morning. Also she said that if I go I have to stay outside the gate because I wasn't allowed on the premises mind you she's not the owner and that vehicle is also in my name. So I will be calling the police and getting a lawyer.

Clerks has no manners … bad customer service and she is racist….. they should get someone who actually knows how to talk to people ….

Over priced. Even the small things. Went to buy a rear light cover and it was $100 for 1 side. Got L&R side for $65 elsewhere. I went in person because the lady on the phone kept hanging up on me. She was just as rude in person. And one of the men working there asked if I need help I told him what I was there for and he priced me even lower for just the one side. So I'm not sure whether he wanted to pocket the money or she was pocketing the extra money. So I never went back there again. Let me just say that that was a few years ago and still to this day I don't call or go there at all

Ok business. Told me that the part was on the shelf on the phone and also charged me a higher cost than what was quoted when I got there.I waited an hour and a half in the waiting area and while there. 3 different customers had the wrong things ordered. One person it was an electrical part that could not be returned. Be careful

Asked if I could possibly sell a few car parts and possibly maybe buy (didn’t get to ask the last part) politely n rudely responded with no it’s illegal and immediately hung up the phone on my face🙄😪

All around unpleasant experience. Woman operating phones is extremely rude and unpleasant. She sounds as though she doesn't even want to be there and doesn't want to be bothered. Needs to be replaced, but most likely a family member, so that won't happen. Jim is a nice guy, but had me send pics of problem area on my truck and said he would get back to me within 30 minutes. A week passed... I didn't hear back, so I sent him a follow-up text and nothing. A second week passed and I called him only for him to tell me the part I need is not available. He rushed me off the phone so fast the he abruptly hung up and didn't give me a chance to ask what I was going to ask. Unfortunately, customer service there won't ever change, because it's been like that forever. What that area needs is a top notch competitor with decent customer service where people can go to instead.

As many other people have stated, the woman working the front desk answering phones is EXTREMELY rude for no reason. I get that customer service can be stressful, but don't be rude to customers that are being polite to you. Seems like MANY people have had the same terrible experience with her. She needs to be fired.

Highly recommend this Place. They help me to get the parts at a good price. Also the person who attended me was very polite.

The woman that works there is very rude. Also said she can do whatever she wants and would not let us speak to her manager.