Cut Rate Auto Parts 48506

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Michael Swan

Order engine 2 weeks ago never received called many times!!! Said it was in stock, lied!!! Than said ordered from Ohio said engine was dropped and damaged and they had to find another one.. ffs I ordered it 1/29/22 and it's 2/15/2022 still no engine!!! Was told money was refunded and they still can't get me a engine!!!🤬🤬🤬🤬🤬🤬

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Kelsey Newcomb

The hours on here say open on Saturday. Drive there and they were not open. When I called his excuse was “we can’t change the hours they are from the old owner.” Made no effort to come in or offer to come up since I was already there.

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Chuck Black

This place will say they have things want you to pay for it knowing they don't have it and say no refund you must find something this place is a joke

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Warloxide

Dude answers the phone only says "Call Back" and then hangs up. Very unprofessional

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EKANS ARBOK

SIGN SAYS TOP DOLLAR OAID FOR SCRAP CARS REFUSES TO BUY A CAR BECAUSE OF NO CATALYTIC CONVERTER! SCAM ARTISTS AT THEIR FINEST DO NOT TRUST THEM. THEY WOULDNT TAKE MY SCRAP CAR AFTER SOMEONE CUT THE CATALYTIC CONVERTER AND SMASHED A WINDOW OVER NIGHT! ITS A SHAME THIS IS WHAT CUTRATE BECAME AFTER THEY GOT CAUGHT BURNING THEIR BUILDING DOWN! DO NOT GO THERE!

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AKA FAST

My dealing with them didn’t go smoothly at all. From start to end it was just very dysfunctional with how this place is run and operated. On the plus side everyone was easy going and nice. Now the bad. I had called and asked for a part and they said I must prepay for it so it would be ready for pickup on a certain date, but when that date came it wasn’t ready so after a long phone call the manager said he would try to get me bumped up so I could get my part later that day. True to his word the part was ready later that day, so I made the over 1 hour drive much later in the day than originally planned. When I arrived to get my part, it was the wrong one, and after waiting for them to search the entire yard they didn’t have the right one so I asked for a refund. After several days it hadn’t been posted back to my credit card so I started calling trying to get it corrected. But after calling multiple times and talking to different employees about it and leaving my name and number multiple times because “someone would call me back”, no one ever did call me back or take care of this from their end so I had to reach out to my credit card company and they had to get my refund back for me. It took over a month to get my refund and the whole experience was just stressful. Save yourself the headache if your going to deal with these guys and go deal in person and look at something with your own eyes before paying. While I was in the place several people that had paid for things came in and the parts that where supposed to be ready for pickup where not.

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Doi Jimanaroj

Called the place for an alternator three days ago said it was on thd shelf. Come in to get it and nothing. They said they had one it needed to be pulled. I paid for it came back after work nothing. They had me wait for an hour while it was supposedly getting pulled only to tell me they didn't have one! Horrible business wasted my time and money and refunded me an abnormal amount of change as well. A big huge thumbs down to this business.

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Josh Read

The lady with no front teeth at the front counter.... horrible horrible horrible. Turns minor customer service issues into a cluster @#$% when I was there last week.. You guy's can't even do store credit that most salvage companies will do for wrong products that were sold wrong by you!!! I understand not doing a refund but not allowing store credit based on her lack of follow through when I asked if you guy's had a particular product for my wife's car over the phone and she said yes and come to find out that it is the wrong part. She just read the sign of no refunds on the phone when I carried today. I just paid $75 to NEVER deal with her or your business again.

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Chasity Wright

I called in the morning they stated they had lots of what I had wanted (17” rims) and for me to come in and get them took off , I came into the junk yard and they told me they’d take my number and call me when he got me tires and rims pulled . Hours passed I called she said he was on lunch she knew he had them pulled just didn’t know where . I came into the junk yard , yet again waited 30 mins for them to say they didn’t have the parts . Barley said sorry offered no alternatives WOULDNT RECOMMEND

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Todd Davis

Clean, decent customer service dept./ area Quality used auto parts a a VERY FAIR HONEST price. I try here 1st, then check those other salvage yards.