Fenix Parts Auburndale (Previously All Pro) FL 33823

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Brad Karkiainen

I’d give -100000 stars if I could due to no communication, customer service, they say they have parts but don’t, they’ll take your money in a heart beat though, they cancel your order without even notifying you about it. Here’s what happened to me with this company. Went to order parts for my daughter’s 2006 VW Beetle convertible over the phone and spoke with Marco. The parts were the rear seat and both from seats. He stated all they had was just the RF seat until I stated that on their website they had all three, then he said they had the LF seat but not the rear, then after giving him the number for the rear seat as well then he said they had the rear seat (should have been my red flag to not order from them). I placed the order by paying for it and got the receipt, but then he wanted a copy of an ID sent to his phone or to a phone number. Never did because of concerns dealing with identity theft. Went to the closest location in Auburndale to show the ID instead and pick up parts, but no parts at the location, something they don’t tell you. Needless to say they cancelled my order without notifying me about it but they definitely kept the money, so far. Had to get ahold of my banks fraud department to make sure I get my money back because after reading reviews some people say they’ll refund never got refunded or took forever. When they know you’re upset about everything they refuse to answer their phones and messages. I will never do business with this company again and would definitely suggest buyer beware, as some have said.

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Joshua Bieber

Called to order part and pretty sure talked to someone in another state, but they were amazing and very helpful. He texted me when my order was ready and answered any questions I had when I texted them. When I went to pick up part I was greeted and asked if I was picking up or looking, so I'm guessing you can go to the yard and ask them if they have what you need also. I was taken care of quickly and efficiently. People at the yard were great and very helpful. Part was a good quality used part. Will definitely do business with them again! Thank you!

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Lauren Fricke

I had an excellent experience at Fenix Salvage Yard thanks to Jim Prevatte’s outstanding customer service. Jim is always incredibly friendly, knowledgeable, and goes above and beyond to help me find exactly what I need. He is patient, answered all my questions, and makes the entire process smooth and hassle-free. It’s rare to find such genuine care and professionalism at a salvage yard, and Jim truly made the difference. Highly recommend Fenix Salvage Yard and Jim for anyone looking for quality parts and exceptional service!