Fenix Parts Auburndale (formerly All Pro) 33823

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H. Dwayne Ferguson

I just called to get a price on a used battery based on a google information. I asked for the price and if they had them , she kindly says they do not. I said it currently is on google and she says we don't do it anymore at this location and hung up. Great customer service Fenix. I wonder how many times this attitude has caused you to lose revenue?

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ITALO CUNHA

Terrible company! I bought a transmission from the worst salesperson in Fénix (David Gonzales). The transmission came with a defect and I've been trying to resolve it for almost a month! Don't buy from this company! The parts are not of good quality! Terrible service. I have already called all the employees and no one has solved my problem! I lost $1500

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D

Always a great experience with them. I order a lot of parts for my shop and they always deliver it quick and are aways pleasant to deal with unlike other parts houses. Whenever there is a problem with a part that was delivered they are quick to swap it out with a good part.

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Uriel Ruiz

Mo was exceptional in his service. He also texted me to communicate which I highly appreciate since I’m at work. Good company and good service thanks Mo

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Jesus Torres

Poor customer service! I paid for bumper then received phone call saying it’s damaged and I would get a refund but it would take 3 days ….. here we are 2 weeks later and no one returns phone calls all I get is transfer phone calls

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mike

Coleman is the best most professional salesman at this location. I have done a lot of business with him over the years, and he always gives great customer service.

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Joseph

I don't know who would ever go here. They're prices are 2 times more than than the new one. On garbage, I hope they get a grip. They used to be really good before new owners are out of their mind

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Jon B

I would give zero stars if I could. Ordered a part from them just to find out they sold it to someone else. Then they lied about it. Terrible business. Wasted my time for nothing. Liars! Don’t do business with other them. The reps name Mark Robins

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Michael S.

Very nice staff. Been here twice. Always respectful.

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Adam Bena

Ordered our part. Had no issues getting the part ee needed. customer services is great

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thecopperiris

Don't buy from these people.. over $4000 for a Mercedes engine and they cut every single wire, plug and a one time use $450 pcv hose as seen in the 3rd picture.. if you can't take the time to properly disconnect an engine, then don't be in the parts or recycling business. This engine can literally be unplugged and taken out completely and with nothing broken or cut in 45 minutes. What a bunch of clowns.. picture 5 shows how the motor should come out. Yea I understand you don't sell it with "accessories", but every hose and wire doesn't have to be cut either. The expensive parts like the high pressure fuel pump, coils and injectors they leave on the engine.. makes no sense at all..

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Gilbert Cotto

Customer sevirce in Spanish suck the hang up the phone they don’t have pick up went you call back make you wait in they don’t answers is not excelente nothing

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danny joseph

I went to Fenix parts in Auburndale Florida, bought a door that was shipped from another location and then, two days later, I went to buy a turbo charger that also had to be shipped in from another location both parts were there a day earlier than expected, which is a good thing. Also, I dealt with a man named Carmine at the front counter, his customer service was impeccable! I I will definitely go back to Fenix parts again even if is a 2 hour round trip car ride. Prices are very fair, good quality parts the customer service from Carmine and also the parts came quicker than expected. So yes, I will definitely be returning for my next parts purchase.

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John Raffco

Very nice Lady, knows what she’s doing, fair price.

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johnnyboy22

OMG! Complete disaster, i would avoid doing business with these people at all costs. Part was to be delivered in 3 days and 3 weeks later they have NO clue where the part is. Shop elsewhere!

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GoD_ Boom4u

Great price on parts, order was taken over phone and felt good about it. Once arrived 1 person behind counter dealing with a customer, didn't acknowledge me for 15 mins, then after about 25 mins I was helped and recieved my part. Not the best or most streamlined customer service. Part was barely used and was happy with it.

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Juan Bohorquez

Terrible customer service from the cashier who helped me today 12/24/24

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Conner Tibbetts

Super rude and stuck up! This place needs a reality check or use Google to price parts. Who do you thik you are charging brand new prices for used parts. Get real yall. Also that girl you have answering the phones needs an attitude check! $110 for a cv used cv axle thats $60 brand new from Advance Auto. idk what yall are smoking but it ain't cigarettes!

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Kieran Mcsweeney

Just what i needed part fit prefect and worked even better 5 stars

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Andrew Dixon

Thanks to All Pro Used Auto Parts I was able to get my car fixed....I had no idea what was going on until I asked my neighbor. Well it was my alternator and a couple pulley.

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Diana Cioffi

Working with these guys has been a nightmare! Parts for my Honda Fit were purchased on 12/19. They delivered on time but the wrong parts. Second time, wrong parts. It's now been almost a month and still no parts. I've had to pay out almost $800 dollars in car rentals and am now paying for an Uber to get to and from work!!

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yBrooklynne Murphy

Absolutely so unprofessional! Jeremy Welch is truly one rude individual. Went in there looking for a bumper.. I politely told them we were looking for something a little less pricey and on our way out Jeremy goes to say “good luck finding anything” unprofessional as hell and very rude. I will be writing corporate.

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Jose Gomez

Worst experience ever ordered my parts before Christmas the lady that took my order she took my order wrong because she couldn't wait to go on vacation today is January 11th and I still haven't got my parts correct because they sent me the wrong parts the driver had a bad attitude and didn't even give me my receipt when he got to my business which makes it even worse because I already had a bad experience with getting the wrong parts and I'm get bad attitude from the driver the only one that deserves a five stars is Mr Moy he did an amazing job with customer service he did his best to do exactly what needed to be done the one that deserves a 5 star is Mr Moy my advice is do not try to order parts from this place before Christmas or should I say order anything before any vacation day's if you want your right parts and to get them on time my advice think about it twice

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Cody Claxton

Ordered a door and a week went by and they never even shipped it and no explanation!

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Terry L. Haase

Do not buy parts from these people! There are zillion other yards in Florida that will sell good quality used parts for a reasonable cost. Over charge on parts, sell you insurance grade priced parts that are junk, sell you the wrong parts, and the management does not know what the left hand is doing with the right. Buyer beware.

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Dmitry Zaytsev

I drove 4h to get parts that they promised me, but when I came to your - offered to wait me until Monday afternoon! But today Friday

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Lane Yates

Jim is always at the ready and up front about everything. No surprises. Always returns email and phone calls, and is always willing to try and work on pricing. Very timely on getting returns taken care of. Thanks Jim.

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Casey Breuninger

*Edit. Phil, if you are going to leave a response to a customer review, you should probably have the right customer. The story you are explaining must be a different situation you are dealing with. I was not refunded a deposit, I never gave a deposit. I didn't have my transmission rebuilt, I bought a used one from you guys.* If I could give this place no stars I would. I've been waiting for a transmission that was in my price range. No rush. Spoke to Jacob, was quoted a price that fit in my budget. Gave my card over the phone. Transmission came a few days later. Next thing I know they are trying to invoice me $600 over what I was quoted weeks later. I had already paid a technician and installed the transmission in my truck. In my line of work, if someone makes a mistake and gives the wrong quote unfortunately, you have to bite the bullet and honor it. Its the employees fault for quoting wrong. Not to mention, they apparently were not able to process my payment, still dropped off the transmission with no payment received. You would think they would contact me prior to dropping off the transmission if the payment was not going through. I had no idea that the payment was not processed because I hadn't checked my account recently. I would have not gone through with the purchase because that amount of money was not something I was willing to pay, hence waiting for an affordable one. I am just disgusted with their customer service and would never recommend anyone order anything from them. I was scammed for a used 16 year old transmission.

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CORTNEY BAKER

Great experience. My dad wasn't happy with the price, but once I was taken care of the rest went smoothly. Huge yard of cars and trucks there to get parts from. I was also pleased with the website they are well ran but customer friendly also. I chose to pull the part myself. Didn't take long for me to leave after I paid and the staff was very pleasant and nice.

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Briana Everett

Employees don’t know anything about cars, over priced & very disgusting business all around! Tried to charge me $110 for a USED overflow reservoir when you can buy a brand new one at a parts store for $40-$60… you’re paying the mechanic for labor(or lack thereof) more than you’re paying for the actual part lol.