Fenix Parts Greensboro (Formerly Tri City Auto Salvage) 27405

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Savanah Vose

I’m disgusted with the way things are run here. Not only are they liars, but also scammers. Who sells a transmission and claims it’s good with a warranty, but then will not honor their warranty after everything asked to verify was completed. 32 thousand miles on a transmission they claim, but it was absolutely disgusting and was proven to have many more miles on it than that. We’ve jumped through so many hoops for them to warranty it and proved everything they asked for and more. Then they claimed they have a labor warranty that was never offered to us upon purchase? Lies, lies, lies. These people are disgusting and completely unprofessional. Please save yourself the time and money and do not deal with these people.

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Bill Vose

Buyer beware. I purchased a transmission they claimed only had 32K mile on it. Transmission was installed by a trusted area shop that's been in business for almost 40 years. The transmission was defective but came with a 6 month warranty. I've had nothing but red tape and been run around for several months now. I was finally told new trans was on its way. Several days later I was told warranty was denied due to improper programming. Transmission was programmed and even double checked by another area transmission shop. 3 separate shops have now said the trans was defective and all agree the trans had much higher mileage. I was also told I refused to purchase coverage for lost labor. I was never offered it. I've been in business since 1982. I started working on cars in 1975 with my uncle at the age of 12. I build record setting race engines for customers all over the world. Out of all my dealings with other companies throughout the years, Fenix has been the worst. Most of my inquiries went without a response. Signed, 19 Time Pro Modified World Champion, Billy Vose

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Khalidah McCoy

Terrible service. If I could give this company a 0 rating I would. Customer Service is the worst. The employees have smart attitudes when asking a simple questions. Work for a mechanic company. I will be advising not to go here.

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Faybn Cheek

The employees here are hard-working and super helpful. If they can't get the part they will source for you. Not your average junk yard, they carry parts from cars that are on the road today!

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A & V electronics group

Ordered an engine computer for BMW X3, paid almost $300. They sent me a computer with damaged pins, can't use it. If I straighten the pins, they will break off. I have been contacting them for 2 weeks now, sending emails and calls, and they are not responding. Very bad.

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B K

Poor customer service . Called about a part for my car guy said he didnt know what a Front Sam Module was . Why are you even selling parts if your don’t know what anything is . Someone get that guy out of there !!

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John Wieland

I’ve done business with them many times. I bought a part was inop. Laura has dodge my phone calls and not returned one of them. No longer a trustworthy business.

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Justin

The outcome of our experience with Fenix Tri City Auto Parts leads us to the opinion that these are some bad people you want to avoid. When checking the engine they sold us, it was locked up & would not turn over by hand. Removed the spark plugs & inserted borescope inside of cylinders -- the attached photos are what we found. The inside of the engine was so wrecked it is not even recognizable. We thought we had received a core engine by mistake, but when we contacted Fenix Tri City Auto Parts, they informed us that there was no "warranty." Warranty aside, we asked what about the fact that they sold us a blown engine that never had a hope to be usable; don't they think they have an obligation to provide a running engine for the money they were paid? Their response was that they had no legal obligation to do anything. And they don't, that's true :( Would post ZERO stars if possible!!

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Ahmad Hasnain

They are not helpful. Terrible customer service

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Alexander Onoka

A bunch of crooks I bought engine from this crooks after the transaction they won't pick up your calls in other words you are on your own .the warranty are just sweet talks to make you get the garbage they sale.avoid them if you can

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Susan Guarglia

The best customer service you'll ever have❣️

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Shannon Medlin

Great customer service & part pulled and ready quickly. Price was reasonably great.

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Homar Lopez

Order a part of one color and they send you the part of another color. The seller is very rude and good and respectful.

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John Kuhn

So I bought an engine from these crooks that lasted 1,087 miles and a rod went threw the block after driving it for 3 weeks. Which is when I put tags and insurance on the vehicle for my son who’s getting his license. I did purchase the engine 8 month due to them having access to one but didn’t install until last month when it was time for him to drive. So literally 3 weeks of usage and when I called they sent me two the lady who sold me the engine to only tell me sorry we’re not doing anything per my manager. So save your money and don’t give it to these crooks. Because they sell Garbage wish I would have read the reviews. Hopefully the next person does and don’t make the same mistake I did.

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William Nino

I always deal with Moi, he takes his time to make sure I get the right parts I need. And in a timely manner. In this business time is of the essence. I know that when I deal with him my customers will not only get a great part but also very quickly. Which makes me look good in the process.

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Christy Wilson

Ok so I came here to get a transmission in Nov. I bought the 3 yr warranty. It wasn't a good transmission so I came back to get replacement. We went round and round with getting a new transmission and to add to the frustration they didn't want to pay the labor cost. Very inconsistent needless to say problem was not solved until 3 weeks later. Adding to the post now Jan 23 2023, the mechanic needs to be paid he put a lean on my truck and situation not handled. Plz fix this ASAP! Now, Feb. 16 ,2023, I received my check as promised but was not the exact amount I was told. Might need to keep y'alls word

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Domashay Allen

I called about an a/c compressor on Monday, I placed my order and was told I would receive a call when it arrives on Wednesday, I never received a call so I called to see if the part had come in and was told it would be in on Thursday because the truck it was coming on had broke down. Friday comes and no one has called me back yet, so I called to see had the part come in again. It had, I went to pick the part up and waited over 30 minutes for them to locate the part. After waiting for a while the same guy that told me they were looking for the part asked me what I was waiting for. The prices are good but the communication and Customer service was not what I expected after reading the reviews.

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Sharon Rodriguez

I will never buy parts from anyone but Adam!! He’s honest, straightforward, he knows what he’s doing. No reason to go anywhere else. He’ll find you the part you need at a good price. Excellent customer service.

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R mockler

Exremely Bad service I requested for a fully functional operational powered 2005 dodge ram 1500 driver seat paid about $134.00 had it delivered to a shop 45 minutes from me went and picked up the driver seat and took off the powered rack went and connected it only worked back and forth. I called and they said I had to return the chair and 1hr and a half away and they would refund me my money I told them no way in hell would I drive that far. I demanded a refund they said they wouldn't until i returned the chair. So i called my credit card account and filed a dispute.His name is Chis he told me it was supposed to be tested but it wasn't he hung up the phone on me.

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Emily Kludt

Love working with Moi! He always helps me find the parts I need and always updates me as well. So easy to order with him, and can always expect my deliveries on the date it is scheduled!

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John Beers

Just filed a dispute with this place through the credit card company I paid them with for the parts I ordered over a month ago. Will also be filling a BBB complaint because they've been telling me the parts I paid for shipped out weeks ago and they were going to provide a partial refund since the parts they had didn't match the pictures on their site. "Skip" told me over the phone he would send me tracking info and that the refund was processed. Weeks later, no tracking info received, no refund, and no shipment. Also, no one is returning my phone calls or emails now.

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Sean Denne

The worst service ever.told me to come up ther to purchase a part then left for lunch after waiting an hour he came back and told me the part wouldnt be ready for another day then said he was sorry and could do it in 30mins. The part I got was no good and had to be returned then the same man had me walk back and forth from the yard 3times to get my refund and the man saw that I had a broken foot. If for not being hurt I would have went to jail that day. It amazes me how someone like that has a job.

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Mike Wilson

I run the shop at ReDrive automotive. Moi always has everything I need. Quick to answer. I think i call him daily at this point. Good quality parts. Always fast to fix any issues. I personally recommend to all my customers looking for used parts to call moi.

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Nicole Guijoza

Rick was super helpful and very nice. I don't know much about cars at all but he made the entire process of finding the part I needed so easy not to mention even being kind enough to carry it up the hill to my car and give me advice on how to find another part I needed that was not in stock.

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Rackley Body

Hands down the best used parts company out there to deal with however you have to have The secret ingredient which is Eric Valdivia!!!! This man not only makes it happen but also understands all the obstacles ahead of him as well as you the business owner. Again without this man dealing with insurance and how cheap they are would be impossible.

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Tejas S

Pathetic service. You will have to wait for hours just to get your part from them. You can not SEE part unless you pay(and even after you pay) just to confirm that if it will be proper fix as per your vehicle. Pretty useless wait for no reason. I am here sitting almost an hours now bcoz they’re working on my order. I mean really? Have these people heard about a customer service or really care about the customer? All they want you to do it PAY and then you’re on your own since you already swiped your card.

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Western Upstate Association of REALTORS

Josh at Tri City Auto Salvage is the best! He was courteous, and prompt in getting my order to me the very next day! He has superb Customer Service. Your company is very fortunate to have such a sincere and gracious employee. Thank you for his help.

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Brandon Carver

Adam Cody, thank you very much for your through and prompt service. I was looking for a really hard to find part, not only were you able to get me pictures of the part and send them over to me you were able to ship my part the same day! Thanks so much. A true professional.

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Richard Hawley

Saw on Craigslist that they had several camper shells in stock and listed one to fit my truck. Called several time to make sure but no one would answer the phone. Drove 30 miles one way but guy at counter said don't have any and not have for awhile. If they are going to put out false advertisements like that what other things they offer is false too. Me or my friends on social media will not be doing any business with them.

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Jai Scarberry

Came to return a part the guy was more focused on his personal call which was on speaker. I could hear everything the lady he was talking to was saying. Instead of asking what I'm here he asks for the order number walks out to look for the part even though I was trying to return it and had it in my hand.