Beware, This is a scam company! I ordered a transmission, they said it only had “40kmi” after it was delivered I looked up the numbers on transmission and did not match with the vin# number they say it came out of. (This was verified by Subaru) Looked as if it had come out of a car with much higher mileage. Secondly the case had a crack in it and leaking oil… I returned promptly, they only gave 50% refund of purchase price, I’m Having to make a legal claim.

I live almost 3 hours away from Hanna's but found them via car-parts.com when searching for seats. Their communication via email was excellent as was their pricing. They provided me a payment form so I could pay in advance and they had the seats pulled and waiting for me at their front office. Seats were as described too, well worth the trip. I wish all yards were as friendly and courteous as Hanna's!

Excellent service. Found everything I needed for a fraction of the price quoted by a dealer.

Ordered a part on 8/25/2018 and was told it would be that day or the next business day (Monday). It's now 9/5/2018, they don't have the part as they stated it was damaged in their yard. They refused my suggestion to refund my credit card, and asked for another day to get me the part. They also said that there would be a 50% re-stocking fee if they refund me. I went ahead and disputed the charge with my credit card. If they somehow conjure up the part in the next 24 hours I will withdraw the dispute, but I don't expect that to happen. They don't have the part and the nearest salvage yard that does is a 3-hour drive.The guy at the desk seems nice enough, but that doesn't change the fact that this is the worst customer service I've ever seen.My advice: Avoid this business as it is not worth the hassle.

Asked for a part was told they would call me back after they would check and took my number . Never called back . Waste of time look elsewhere

I greatly enjoy how they have a live chat function online. I've called a handful of auto salvage places looking for a part and they're usually grumpy old dudes answering the phones. Dan was quick and honest with my inquiries. While they did have the part I needed, he told me it was not in good condition. Good customer service experience.

They get lower than 1 star rating they are rude & overpriced. They send you a paper if you want a part that asks for your driver's license front and back of your credit card info. This give them the right to charge your credit card for the items you want which you have describe on the paper and put the price that was quoted over the phone. Now they want you to fax this info to them. After the info is faxed your car part is pulled. If you don't like the part they picked in fine print it's a 50% restocking fee. Read the fine print when they email you the paper. I would never send my private info to them. I wanted to only pay cash. I contacted my credit card company and they don't do it's not worth it. I got better prices at different places in the same area and no drama. Tony was very rude on the phone to my wife.

Prior to the original owner's death, I done business @ this location & Slatington. Since his death & his brother taking over, it seems things have really declined. I have made multiple attempts to get prices over the phone. I never get the price & eventually just give up. The in person interactions haven't been much better. It took much longer then it should have & several irate customers in line. The customer service varies each day based on who is assisting you. Its a shame such a successful business has deteriorated the way it has. I will take my business else where. Rockauto has prices for new parts that compete with their used junk.

Should have read the reviews ahead of time. You never get a straight answer from these guys on the phone. Ordered a wheel and prepaid to have it shipped to me. They sent the wrong wheel. It happens. Called to get it resolved, was told I had to talk to the salesperson that sold me the wheel but he was unavailable, no one else could help. After not hearing back for a few days, I called again and the salesman answered, he said he didn't get the message. I told him I didn't want the replacement wheel anymore, I asked for a refund and to have the incorrect wheel picked up. He told me he could not do that, it was replacement only. I decided to give him another shot. He told me the correct wheel would ship that day. He faxed me a call tag for the first one. After 3 days, I called to check my tracking number. I was told the wheel hadn't shipped yet because they didn't receive the first back yet. I asked why he told me it would ship the same day. The salesman told me his boss had "overridden" that and they had to get the first one back. I asked why I didn't get a call about the change. He just said, "would you like me to refund you?". No I just don't want to get the runaround. One of the worst yards I've dealt with.Update: Called back to find out about my credit for the wheel that they had incorrectly shipped, and was told "We aren't dealing with you" They then hung up on me. So no wheel, no refund. Now I have to fight the credit card charges.

This place is a joke. The staff is extremely rude and disrespectful and both times I went here for a specific part they gave me the wrong one. The most recent time I went for an alternator they sold me the wrong one so I called and told them about it and they said it was no problem and that I could come back that day (Friday) before they close or come back on Monday and exchange it for the correct one. Since I didnt have a vehicle at the moment due to the alternator issue I had to wait until Monday. 2 days without a car would have been no big deal since it was a weekend and I didnt have to go to work. But when I went back on Monday to exchange it there was a sign on the door saying they were closed for inventory for the next 10 days. The guy I talked to when I called on Friday never mentioned this to me and if he had I would have found a way to get there then but because they neglected to mention they were closed for the next 10 days I was stuck without a car for almost 2 weeks thanks to them. When I finally got in there to exchange the part and explained what had happened the guy said it wasnt his problem, it's not his responsibility to tell me they were going to be closed for inventory, and if they gave me the wrong part it must have been my fault because he doesnt make mistakes. He also charged me a fee for the return because I didnt bring it back within the time limit for an exchange, even though the whole reason I didnt bring it back within the allotted timeframe was because they were closed for inventory so it was IMPOSSIBLE for me to bring it back in time. I will NEVER go to this place ever again and anytime anyone asks me about it I tell them about my experience and steer them as far away from here as possible. If you want to be treated like dirt, be disrespected, and get ripped off then by all means....go here!