LKQ Pick Your Part - Huntsville 35806

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George Winstead

I have been to this location several times over the last few years. I can't remember a visit that was unpleasant. There are rules, I follow them. No issue. Recently (last couple of days), I was there purchasing parts for my son's car to restore it from a small accident. With making multiple visits within a short time frame, I got to know some of the staff. I just want to bring attention to Kam, Sarah, and Brittney. They were so helpful, friendly, informative, and just generally nice. I have been to a number of salvage yards in my life . . . and it is nice when the staff care about your needs and helping you to find them.

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Samaria Faye

They will not answer the phone at all I’ve been trying to call for 2 days the website gives the incorrect information one day it will say they have nothing at all in stock and another will say they do. You can’t get any help from employees there is no customer service whatsoever Edit; ended up having to drive up there in which the lady at the desk was extremely rude. Tried charging me a price for a starter that’s the exact same price as a brand new one from auto zone and when I said something about it I was yelled at. Safe to say I will never use LKQ again. I can not believe the disrespect inside of the Huntsville lkq

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Ryan Cass

This LKQ is my go to pick your part place and I’ve had good luck finding used parts here as long as I can get to the car quick enough. Their prices are usually fair and I’ve not had any issues finding the cars in the lot since the isles are well placed diving imports to the right and domestics to the left when your first walk back there and the isle numbers are clearly visible.

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Tony Phillips

First time here and it was perfect experience. Nice lady at front desk made it simple and fast. Will definitely consider this option next time need part.

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Tony

Sarah is the woman's name that is horrible to everyone. You can't talk sense to her or the yard manager because he is in on it also. I have no idea if they get a commission for doing scummy business practices or what. Something is going on for someone to act so ugly and be loyal to a place that will not be loyal back or maybe the company isbeing loyal to her for a reason... Went up there Sunday 8-4-2024. Spent 3 hours in the scorching sun pulling subframe crossmember. Pulled the subframe crossmember and went up to the counter. The woman there proceeded to cherry pick it for over $550. I was like no, it sells for $250 on fb marketplace. She was not having it. I also showed her the LKQ Huntsville website and the part is clearly listed on it's site for $120.49 for the part on the car in the inventory. She wasn't having any of it. I also told her that I will give $50 on top of it so it would be a win-win so that she wouldn't feel screwed over. She wasn't having any of it. It's a shame also, because they allowed people on the yard with shorts and sandals that day, which isn't allowed at all. If I witnessed it that day, no telling how many other days it was allowed. I went to another yard, that is not LKQ, on Monday 8-5-2024. I paid just a little over $250 and they even pulled it for me. I also hit up fb marketplace for the subframe. I'm picking up two more for $150 each. I feel like I am entitled to compensation or labor since I pulled the part and at the very end they decide the price regardless. Currently LKQ Corporate knows about the whole situation on LKQ Huntsville that day and is investigating it along with my lawyer. I advise anyone to not do business with them. Attached is my proof.

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Tom McCormick

Prior to picking up a load here, I read the reviews as I generally do if I haven't been there before. As always, when I see the majority of comments are negative, I read through most of them to try to get a feel of what I'm going to have to deal with. Needless to say, none of them was about picking up/delivery in a semi, but more so about the sales office. From the GPS, getting the semi inside the gate wasn't as bad as I thought it would be, but there wasn't much room to play with either. Loading my truck took a bit longer than I thought it would, but given the room or lack of what the employees had to work with, made it hard for them to complete the job in a reasonable amount of time, not to mention the heat of the sun directly over everyone that was working to get my semi loaded. I initially spoke with Brianna and she politely instructed me on where to turn around on the street and which gate to go into. Quinn was the Supervisor in charge and was very professional and doing his best on how to manage the process. Desiree' was the forklift driver that loaded my truck. She really had it under control despite the narrow and steep ramp that she had to drive up and down to load each pallet. I know that the intense heat made it very difficult and stressful for each person involved. It was a very heavy load and took quite some time to fill the truck, but all that were mentioned were very friendly and conversative with me, so with all that being said, I'd have no problem in going back to this place! Kudos to Brianna, Quinn and especially, Desiree'!!

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A S

Great selection and prices. Employees are respectful, knowledgeable and great to work with should problems arise. Highly recommended!!!!

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William Black

Update the employee that disrespected my wife and me was terminated. And the employees and management apologized I am very thankful and appreciate their professional response and would like to thank Sarah at the front desk for her kindness and honesty

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Jesse Cornaire

Helpful people and a great car offering, but the hours are not practical. They close at 4:30 pm, but door says 5:30 pm. Most people don’t get out of work until 5pm. Part prices are pretty high, sometimes it’s worth it to just buy it new instead of going through the hassle to pull the parts just to save $5.

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cartwright256

LKQ Huntsville has some of the nicest people working at the counter. Sara ,Cam and Brittany. Helpful and knowledgeable to get you in and out with a smile. I can only imagine all the rude and impolite they have to deal with daily. I went in for a console for my truck and left with a smile. Great people.

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Dewayne Jd

Great staff fantastic quality parts if your expecting more then what you received stop being picky 👌👀

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The GAMER

The customer service is terrible, especially if you are Latin, they treat you in a very unpleasant way and not to mention the returns, they ask for your number for the guarantee but you cannot return anything with that number, if not with the receipt, then why do they need my number? ? and misleading prices, sometimes it is better to buy new parts

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Michelle K

LKQ is horrible. Avoid this place, they are unscrupulous. I bought an overpriced part for $100 after all of the extra fees. The cashier casually asked if I wanted a warranty and I declined. She did NOT explain that meant I could not swap or return a part before I even left the parking lot (2 minutes after I bought the part). The rude manager told me that since I didn’t purchase the warranty, it didn’t matter if I even left the store, they would not refund my money or even offer an exchange. I left the part there. BUYER BEWARE! This place has deceptive pricing to say the least. Shady business.

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craig starr

I showed up today, 30 minutes before they close. The guy was really nice and printed a list of potential cars with location that may have what I need. I paid 3.00 which is cheep went in a worked my way from back to front checking cars. It's a junk yard! For those making posts about disappointing details on parts still on cars, you need to have realistic expectations. Anyway, I found what I was looking for in decent shape, not perfect but usable. The lady that checked me out was very thoural, that is her job, ern money for the yard that allows it to stay open to the public. For those belly aching what she does and being picky. Go buy your parts new, good luck finding the little items. I didn't need the wiper blade, I only needed the arm. I was glad to remove it and leave it. It saved me money. She helped me save even more money with asking if I wanted a warrenty and telling me they offer a veteren discount but only with proof of ID. -no problem. Great 30 minutes, found what I needed for a fraction of what new would have cost, if I could find it. Advice to Patrions of this establishment. Go in with a posative attitude and realistic expectations. If your time is money, you probably should not be scouring junk yards. V/R Craig

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BTS GOT 7 of EXO's Jams

parts here are over priced for what you get, they’ll charge extra for EVERY and ANYTHING possible. Anything they deem miscellaneous will be an extra charge. Customer service should be better as well. It’s a fairly neat place and a large selection of cars. You will most likely find what you need. They are also able to search up cars/parts that you need on their computer and they’re able to tell you what isle it’s on.

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Rodd Price

Clerks always friendly n helpful. Computer available to look up locations of cars in the yard. Yard is clean n organized. Keep up the good work guys

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Jeremiah Mesa

My experience was great staff was very helpful and kind I came in wanting to look at one vehicle for parts and they told me another brand of car that was similar and gave me all the location for both vehicles brands

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John Wilson

Bought a radiator for my Ram 1500. 2 weeks pass and it started leaking. They wrote the date of purchase on the part. Went back to swap out or refund. Was told without the receipt they can't do anything. I ask what about the purchase date on the part, only 2 weeks ago. Said sorry, no receipt can't do anything to help you.

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Missy Pezza (Missy)

I wonder if folks realize that when you create a fake review it's actually quite noticable.. it's mathematically not possible for a business to only have minimal positive reviews of which are putting way too much emphasis on how phenomenal of an experience they had at the business in question..I just cannot imagine anyone randomly bh picking which customer to be nice or rude to every day... I can guarantee I am not that old yet so this won't be a "walking to school in the rain & snow" speech.. lol 🙄 Excellent Customer Service seems to be of no importance anymore in my opinion. It's obvious when you're in a store and they holler so many times to remind you of the closing time. Because nowadays if you don't get up to the register right in time they will not let you check your items out. Saying that it's not the employees fault but the computer automatically shuts the registers down at exactly closing time. I don't know about anybody else but I know when I was working at any kind of fast food or business establishment in my years of employment I or we I'm sorry had to continue to serve customers until the last customer and we had to stay as long as it took to clean up the facility the very last customer the very last customer was checked out.. and the rule of thumb was the customer was always right and if we had any problem with a customer we could go to a manager for assistance. Managers are trained to solve all or most customer type issues. Although in my opinion most of the establishments or businesses that I have visited over the past several years have been anything but had excellent customer service. I've had a problem take you every time I've ever been. They Rush the customers out of the salvage yard over an intercom system practically yelling numerous times up until the very last second of closing time... As a matter of fact my last visit to Lkq of Huntsville Alabama I had mistakenly left a part in the yard. I was given the ok to retrieve it but repeatedly hollered at as I felt I needed to move & move quickly so I did just that.. Sadly it happened to be extremely muddy where I left the part & when the lady on the intercom yelled I was startled which caused me to slip & twist my ankle. I mentioned this to the employees working & the response was "You signed a waiver" ... that's it.. No concern whatsoever for my safety or injuries.. If they knew they were excused of all liabilities why in God's earth wouldn't any decent human being, especially an individual in the Customer Service industry not show any type empathy to a injured customer??? My resume was titled, Excellent Customer Service & with that being said; my customers were very important any place I was employed with..I believe it starts higher up at the executive level..Not appropriately training the new hires the "Excellent Customer Service" creed or might I say the "required skillset to qualify someone to honestly have what it takes to follow a career path of a customer service agent. Actually showing others patience & kindness could really teach us all some much needed humility within our own very short lives we have here on Earth!! Note to self: "STOP, REWIND, & PLEASE BE KIND"!! 🤗 Thank you

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Jenna Casteel

We spent 4 hours pulling a motor out of a car. A pretty bad storm came through and knocked the power out. They refused to call the power company because "they were sitting there making free money" we offered to pay cash with a written receipt and they email me the actual receipt the next day. One person said "no we will not write a receipt" another said yes but she said "I'm not going out of my way to email you a receipt". That was absolutely the laziest and rudest customer service I've ever dealt with. Needless to say we drove 1.5 hrs and spent 4 hours pulling a motor in a severe thunderstorm and went home with no motor.

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Chris Edmondson

LKQ got what you need! Selling your junk cars or buying used parts! Thanks guys

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Scarlett Shrader

I sold my Honda Pilot to them. They gave me a good price on it immediately. Shout out to Keshia Smith. She was so personable and helpful and made sure I understood everything. She made sure to communicate everything clearly, and kept me on board with where the tow people were and their ETA. She also assisted with getting a tow truck to me sooner to fit my schedule. It was an easy going experience. Recommend. 🙂🙏

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Michael Phillips

I have never had the experience that I had today. The women checking people out, was nothing but rude. They tried to tell me that the part I went after, was a different part. I had to look it up and show them. After that, they checked everyone out but me. They where getting people with less parts, that was behind me, instead of checking me out. If this is how business is gonna be conducted, I will do my business somewhere, my hard working money is more valuable.

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Mike Albert

Just coming to post up an honest review. Main reason for the post is that there was a woman there with an absolutely terrible attitude. I can only assume she is in charge cause someone would have already asked to speak to her superior. She was so rude to another employee before we even spoke so I knew she had a bad attitude. It was also early in the day (before noon) so I can't say maybe she was tired from dealing with stupid customers. The other employees I have dealt with in the past were nice though. The entree price of $3 is too high like others have said. $2 is fair or get a membership club and make it $1 for members. As far as parts pricing it is definitely high. They hit you with some tricky environment fees that really add to the price and are non refundable also. You are better off going somewhere else for average parts. I will say however, if you need something from a newer vehicle they are a good place to check. I have seen some cars as new as 2013 (year of this writing is 2017) that you don't see in a typical junkyard. I will also say that they have a good amount of wrecked cars so the chances of finding working driveline parts compared to your average junkyard with a bunch of old cars that are only there cause they quit working for whatever reason. Organization is fine, especially if you are familiar with some yards that just have cars throw everywhere and stacked and on the ground and to close to open doors and so on.

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DGS DGS

As expected, large selection, spacious area, prices are average for a junk yard.

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Kimmy “Tyannon” Nighthawk

Being the only nearest place to drop off a vehicle, I was very disappointed with the lack of communication between the pick up and the purchase. 5 stars for the initial call and setup for the vehicle 3 stars for saying they are open until 6pm and we could pick up our check anytime til close (the car buy/sell section/admin section closes at 4PM) 1 star for responsiveness. We arrived early with no one in front of us, and waited over 30minutes for admin section to open their window and acknowledge their customers. (We could overhear them laughing and joking as they spoke about new birth, OSHA) It took another 15minutes before we were actively seen. Once the process begun, it was less than 5 minutes. Overall time took 50 minutes. The two front desk ladies were receptive of each guest we watched pass by after us. Especially the dark haired woman with glasses and a heart tattoo on her left ankle. Neither wore face coverings but they do have sneeze guards up. Suggestions: 1. Overall- Work on communication between departments to increase efficiency and reduce customer frustration. 2. Admin sect- Acknowledge your customers when the front desk informs you that you have customers. Don't spend that time leaning on your desk with your phone out while gossiping about others.

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willie jones

This place is good place to locate dependable use parts however management has decided to change or let's say charge for the warranty on these parts. So if you elect not to purchase a warranty the sell of the part is as is with no return option. Before this scheme to make more money patrons could return defective parts within the 90 day warranty period for free. This is a shady business practice to make money.

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Larry Russell

The sign said no refunds on parts. I hope that meant the warranty as these people charge for the part up front. I am sure they understand you cannot keep payments on parts they do not have. That can be equated to a scheme if they do not have parts. Reliable parts are at all parts places. Its the management thats not right at some of them Went into the lobby and see a sign that says 3 dollar admission and next to it another one that said as of 1-12-21. No warranty on parts. Thats not what their ad says and I only pay admission for entertainment. All the 5 minutes I stood there the person behind the desk was playing 20 questions with another customer. If they want to make money maybe speedy, friendly customer service would be better than an entrance fee.

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John Fox

I have been a customer of the Huntsville LKQ location since day one, buying thousands of dollars worth of parts per year. Due to their location and how they stage the vehicles, they were my junkyard of choice for years. However, over the last year or so, they've been going downhill tremendously fast. They've raised the prices numerous times, discontinued their rewards program, and stopped having the 40% off sales or other promotions. Those changes were bad enough that I have once again started shopping elsewhere, only coming to LKQ on sundays (when other yards are closed) or when they were the only source for a specific part. Starting a few months ago, they've really gotten greedy with their 'optional' 90 day extended warranty. The warranty alone adds another 30% to the price of each item and is automatically charged unless you specifically decline it. If you opted out, the items came with the standard 30 day warranty. Now they've hit rock bottom, by discontinuing the standard warranty altogether. Unless you are willing to fork over the extra 30% for the 90 day warranty, you are out of luck if you have any issues with the part. They don't bother mentioning the lack of a standard warranty until AFTER you pay, leaving you with parts you cannot exchange/return. Since most people aren't willing to risk getting stuck with a part they can't use, they will be forced to get the warranty. In essence, LKQ has simply found yet another way to screw their loyal customers. In the last two years, between the increases in the price of parts and the warranty, the average part costs 50% more than it did previously. On some items, for the price you pay at LKQ, you could buy one brand new for just a few dollars more. This has sealed the deal for me. I'd rather drive further and deal with a mud hole of a junkyard than line the pockets of a big corporation that could care less about their customers.

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Litzy Chavira

if i could i’d give 0 stars the people in the front are so dang rude with horrible attitudes like if you hate your job why you even working there? then my girlfriend walks out and one of the employees tries getting smart with her. its not hard to be nice i promise. don’t waiste your money here its over proced anyways on top of that my friend doesn’t speak english and they were so mean to him because of that