Not bad loading, I went to side dock

Usually a great solution for those parts you can't get at a parts house, been using them for years. That said, the past few orders I've made there have been wrong. Wrong door handles, wrong mirror. Like really wrong. Wrong in ways that don't make any sense when you consider all the details they ask for over the phone. Still planning on going here but the extra trips I've been having to make are very frustrating.

Shows a power steering pump in stock online for $60. I called to place and order and was told $260 and a week wait time.

Called ahead to make sure part was available for pickup and the gentleman I spoke with was very polite and helpful. When we arrived to get our part the person behind the front desk was equally polite and helpful! Overall spoke with 5 separate individuals to aquire my part each person was helpful, kind, and respectable! This business seems very well organized and impressively efficient! Will purchase from again if needed!

Do you like buying used stuff? Do you enjoy buying an 800 dollar hatch that has clearly been dropped between the time you inspected it and the time it was out in your truck? Than this is the place for you. The price was comparable, but it was awfully frustrating when I inspected it, wnet and paid for it, and the hatch was damaged. Super infuriating.

They have alot of parts. For tons of different cars. Its a good place to go if you dont want to buy an expensive new part. They also have great customer service. And can help you with all types of things. Like tires, rims to parts under the hood. They helped me and saved me over 150$.

Terrible phone service, they keep hanging up on me.

Sometimes takes a minute to get through, but once you get someone, you will find what your looking for. Always quiality parts, at a great price, want a better experience go strait to the location.

Went to get a simple used steel 16'' Chev rim for my spare tire. Didn't have it in stock so I had him order one. Waited the 2 days and called to see if it was in. Waited on hold 6 min and hung up. Went there and I was the only customer in there. Nobody looked my way to help me. Finally a man said, she can help you down here. Went to the window and she was texting on her cell. Got off the cell and found my part. He had ordered the wrong size rim. :(. At this point I just wanted my $$ back. She said it would take 5-10 days to get my refund check in the mail. I said fine. Back to the cashier, and she printed a check right then...??... not the 5-10 days. Slow and unfriendly to say the least. Got a alum stock matching chev rim with a tire on it at You Pull it Parts for the same price as the used steel at LKQ. Same day and I didn't have to pull it.

Its nice to have the parts pulled for me, but the process is painfully slow. I called ahead to have a part pulled for me, but when I got there, I still had to talk to one of the people at the counter to have a work order pulled for the cashier. Apparently, the only purpose of calling ahead is to check the inventory.The last few times, there were only 2 people at the counters and they were constantly on the phone with customers. I had to wait 15 minutes just to talk to somebody. Once they submitted the work order to the cashier, they still had to bring it up from the warehouse.I could have driven a few miles to the pull it yourself yard and done it myself in about the same amount of time as it took them. Since they became franchised by LKQ, the operation has become a painfully slow process.