LKQ Viking Auto Salvage 55057

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Rachel McDonough

Absolutely awful communication. Horrible experience. The company refused as a whole to even communicate with me about a transmission we purchased that was BAD and had a warranty on it. We are out almost $300 when we should have gotten a new transmission that was stated in the warranty. Absolutely do not recommend going to this company for anything. Complete negligence.

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Dan

The customer service here has gone down hill and complete trash when you call. The online is terrible and quality. I prefer to call and drive from work to get the part. The guy on the phone let out gasp like he was annoyed and transferred me to something that didn't exist. My friend called a week ago and they were rude. They are all garbage. This place used to be good and friendly. Now it's pathetic.

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Trains ‘N Sirens

This place sucks. They claim to not have so much stuff in stock but the yard is insanely huge. They don’t list all items for sale, and they price most things way too high. You could get a new part for as much as they charge for a rusty one here. Typical for a big corporate buyout. Avoid this greedy company at all costs!!!

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GAPPerformance

I’ve bought replacement motors for 2 Focus STs (bought escape motors as they’re identical) and they both work. Bought a replacement motor for my 2006 Silverado, but this time it has the harnesses chopped up a lot worse, someone took a saw through the intake (weird as it was rear ended), and generally it was just a bad pull. You can tell someone compassionate for saving motors pulled the escape motors while the last motor I purchased was pulled by someone careless. Picking up my 4th motor from this location for s 1.5 Ford Fusion today. The location itself has amazing customer service. I just wish LKQ online had a will-call option so I didn’t have to call and have them do will-call instead of shipping - annoying for 2022.

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Nick Matejcek

Apparently at 1pm on a Friday no one answers the phone. No I don't want to order online when the part is literally down the road from me! Lkq is a joke!

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Evan Nicolai

Tried calling multiple numbers and get the same automated machine every time with no way to talk to salvage department. Pathetic communication at LKQ.

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Thomas Legare

Waited for about 10 minutes before I was helped out. Was the only person there! One person on the phone and one just ignored me. All to find out they didn't have a part I needed. Won't be back. I've had way better help from U Pull R Parts. Won't be going back here.

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Kamikaze Drone Productions

Not bad loading, I went to side dock

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James Denker

First time here. Little confusing throughout the process. Seems like a really great business though. Great price on a diff for my truck.

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Elizabeth Jensen

Called ahead to make sure part was available for pickup and the gentleman I spoke with was very polite and helpful. When we arrived to get our part the person behind the front desk was equally polite and helpful! Overall spoke with 5 separate individuals to aquire my part each person was helpful, kind, and respectable! This business seems very well organized and impressively efficient! Will purchase from again if needed!

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Jimmy Neymeyer

Since when can't you call a junkyard to ask if they have parts? I tried calling LKQ looking for a set of tires and apparently they want you to go online and look for parts yourself that way... I went online like I was told to and there's 480 listings of spare tires... Called back and got some national call center in Ohio... Guy had a mouthful of marbles and I couldn't understand him... He told me I called the wrong number and proceeded to read off the exact number a was number I was talking to him through... Then he told me I used the wrong prompt but I tried to use a different prompt under a mechanical shop... I told the guy I was looking for a set of tires and he hung up on me... What kind of service is that?!? I've been going to coming with my dad for years... Once LKQ took over it seems like everything went down hill now they they're a franchise...

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minnesota offroad

they don't answer the phone ... I don't buy anything ... I guess this is how they want to run it now

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Patrick Cheney

The day I went to pick up a wheel for my car the facility was having network issues at no fault of their own. The staff was quick to find work arounds to not only help myself but the other customers. I have never seen such professionalism from every part of a company and ingenuity happen in the blink of an eye. I can't see myself going anywhere else ever.

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Shawn Jensen (comebacktires. com)

great place always friendly and helpful

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MaKenna Belling

Needed a car part and this place is the only one to have it, needed it for a drivers test on Thursday after months of scheduling and will no longer be able to take it. Called Friday for a car part they said they had it and it will be ready Monday morning, so we pulled the part and payed for it that Friday. Go in Monday morning they claim they have not pulled it out of the car even though they said it would be ready. Go in this morning, Tuesday morning, and they told us they sold it someone else! When we have already pulled it and payed for it…

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Cassandra Brandon

Never have anythi g i need and its kinda spendy

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griffynjo

I called to see if they had a part for my car I was told on the phone they did. So I made the 40 mile one way drive. I got there and was told by the large gentleman behind the counter that "they didn't read the fine print for the year". How is the date a fine print thing? The guy then looks at me and with a snide tone in his voice he gave me a very hollow "oh sorry". I will NEVER shop there or recommend any mechanic friends to give them any business. The guy made no attempt at trying to figure out some way to rectify the situation. If I could give negative stars I would give negative 5 stars.

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Jeanie F

Went to get a simple used steel 16'' Chev rim for my spare tire. Didn't have it in stock so I had him order one. Waited the 2 days and called to see if it was in. Waited on hold 6 min and hung up. Went there and I was the only customer in there. Nobody looked my way to help me. Finally a man said, she can help you down here. Went to the window and she was texting on her cell. Got off the cell and found my part. He had ordered the wrong size rim. :(. At this point I just wanted my $$ back. She said it would take 5-10 days to get my refund check in the mail. I said fine. Back to the cashier, and she printed a check right then...??... not the 5-10 days. Slow and unfriendly to say the least. Got a alum stock matching chev rim with a tire on it at You Pull it Parts for the same price as the used steel at LKQ. Same day and I didn't have to pull it.

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Randy Lunsford

Usually a great solution for those parts you can't get at a parts house, been using them for years. That said, the past few orders I've made there have been wrong. Wrong door handles, wrong mirror. Like really wrong. Wrong in ways that don't make any sense when you consider all the details they ask for over the phone. Still planning on going here but the extra trips I've been having to make are very frustrating.

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Scott Shred

I bought two very nice almost brand new used tires for a fraction of the $cost of new, excellent customer service, fast, easy, clean. I definitely would recommend and most definitely will be back.

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C71

Its nice to have the parts pulled for me, but the process is painfully slow. I called ahead to have a part pulled for me, but when I got there, I still had to talk to one of the people at the counter to have a work order pulled for the cashier. Apparently, the only purpose of calling ahead is to check the inventory. The last few times, there were only 2 people at the counters and they were constantly on the phone with customers. I had to wait 15 minutes just to talk to somebody. Once they submitted the work order to the cashier, they still had to bring it up from the warehouse. I could have driven a few miles to the pull it yourself yard and done it myself in about the same amount of time as it took them. Since they became franchised by LKQ, the operation has become a painfully slow process.

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ROBERT HOLLINGSHEAD

Fast and polite. Delivered jeep was in and out in 20 minutes

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Ivan Lukya

Save your sanity. Order somewhere else. Gonna wait 25 minutes listening to the same 6 words, only to get “Hi let me transfer you”. Worst customer service I’ve seen in a while.

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Aaron Provancha

Do you like buying used stuff? Do you enjoy buying an 800 dollar hatch that has clearly been dropped between the time you inspected it and the time it was out in your truck? Than this is the place for you. The price was comparable, but it was awfully frustrating when I inspected it, wnet and paid for it, and the hatch was damaged. Super infuriating.

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Mack Jorgensen

DO NOT BUY FROM THESE GUY! Bought a window they sent the wrong window for the wrong truck. Talked to three different people and got the run around. Won’t answer questions or return phone calls.

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Chris Schutt

The place has really gone down hill since LQK stepped in.

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Wesley Baldwin

Called them , told them what I needed , the part was waiting for me when I got there. Fair prices.

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blue druid815

They have alot of parts. For tons of different cars. Its a good place to go if you dont want to buy an expensive new part. They also have great customer service. And can help you with all types of things. Like tires, rims to parts under the hood. They helped me and saved me over 150$.

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Chadd Wherley

Words can not describe how rude these people are on the phone on a regular basis. They deliberately transfer you to a unknown extension over and over again so you have to hang up.

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Joshua Anderson

i don't like to write bad reviews because i get people have bad days.. Called up to get a part for a vehicle we have for sale. Person on the other end was just unpleasant to deal with. Sorry i called for a part. will call elsewhere.