Marshall's Auto & Truck Parts OH 43113

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Stuart Baumgardner

Bought a transmission, took it to a trans shop for them to inspect it and they discovered a crack in the bell housing when disassembled. I called and informed them of the crack and sent pictures of the damage. They offered to refund me or give me a replacement trans with double the mileage. I told them I wanted a refund. When I called to say I was dropping it off they stated they didn't have the funds for a refund and would have to write me a check which I agreed to. Drove 2 hours and a new person looked at it and claimed they couldn't see the crack from outside. He said he couldn't refund me and stated taking the trans apart voids the warranty. I stated that was not what I was told over the phone and was promised a refund. He then accuses the trans shop of swapping the bell housing and best he can do is give me a replacement trans with double the mileage. I stated I would take that deal if they could give me a partial refund and was denied. He even asked the person I was on the phone with and the person lied saying I never told them the trans was taken apart and that the photos I sent were too blurry and I was trying to hide things in the photos. This was all a lie. I believe they couldn't afford to refund me and made up a reason to deny the refund. I left the transmission there and will be back. Look forward to speaking with you all soon.

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David Marshall

I highly recommend NOT doing business with them, they have went to crap over the last 5 years. They listed a subframe online as in "Nice Condition" so I put in the order. Next business day Marshalls Auto Parts call's me to tell me my part is pulled & waiting. So I drive 2 hours to pick up the part only to find it rotted and them trying to hide it with cutting the hose directly over the rust hole! Then they said well we're only human, then offered me the rusted sub frame for $100, as if I would install this on a customers car! So PLEASE PEOPLE CHECK YOUR PART'S! I SPOTTED THE ROTT WITHIN 3 MINUTES & BEFORE I LEFT THEIR PARKING LOT, SOMETHING THEY COULDN'T DO AT ALL?!?!?!

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Charles R Nelson II

The guy behind the counter saved our bacon , we misunderstood the price over the phone and we were 4 dollars and some change short , but the guy behind the counter helped us out and paid it straight out of his own pocket. Thanks again sir.