Marshall's Auto & Truck Parts 43113

S

Stuart Baumgardner

Bought a transmission, took it to a trans shop for them to inspect it and they discovered a crack in the bell housing when disassembled. I called and informed them of the crack and sent pictures of the damage. They offered to refund me or give me a replacement trans with double the mileage. I told them I wanted a refund. When I called to say I was dropping it off they stated they didn't have the funds for a refund and would have to write me a check which I agreed to. Drove 2 hours and a new person looked at it and claimed they couldn't see the crack from outside. He said he couldn't refund me and stated taking the trans apart voids the warranty. I stated that was not what I was told over the phone and was promised a refund. He then accuses the trans shop of swapping the bell housing and best he can do is give me a replacement trans with double the mileage. I stated I would take that deal if they could give me a partial refund and was denied. He even asked the person I was on the phone with and the person lied saying I never told them the trans was taken apart and that the photos I sent were too blurry and I was trying to hide things in the photos. This was all a lie. I believe they couldn't afford to refund me and made up a reason to deny the refund. I left the transmission there and will be back. Look forward to speaking with you all soon.

N

Nathan Glinka

Backward ran scrap yard, they ask you to pay days in advance for parts you've never seen. You hope they don't damage the part (which might already be damaged) and their "new" online payment process doesn't work so best believe they'll ask you to drive to them pay and wait 4 days for the product. I don't pay before I eat, I don't pay rent for next month, I don't get paid next weeks check. Why would you ask us to pay for something before we know what we're even getting. DO BETTER

M

Michelle Davis

Called into their store looking for a truck frame. Talked with Troy. They didn't have exactly what we needed but Troy took the time to help me find what I was looking for. He didn't have to take the time, but he did and I'm very grateful! Excellent customer service! Kudos to you on just taking care of people. Thank you!