Stafford's Auto Parts and Recycling IL 60538

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Nathaniel Erickson

Very rarely do I leave negative reviews. This may even be the first one. I own a dealership in WI and called to purchase a hard to find hood in specific color that they had. I was transferred to someone who was supposed to take my information in order to create a wholesale account so I could purchase the part. I got a voicemail and left a detailed message. Two days pass with no return call so I reach out again. This time I provide my email address and information directly to someone on the phone. Two more days pass with no email so I call a third time. This time, within 5 minutes, they finally send the email over to set up the account so I can order the hood. But I was informed the hood was sold to someone else one day ago, yesterday. My only other option now is ultimately paying twice as much for a different color hood and having it repainted the right color. I was practically begging them to sell me the hood for an entire week and due to the ball being dropped twice in a row it was sold to someone else. Only reason for 2 stars instead of 1 is the woman on the phone the third/final time was very pleasant and helpful and actually sent the sign up email. I'm sure they sell lots of good/useful parts here, but so far my experience with them has been frustrating.

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Xiomara Vazquez

Tom is honestly the best! Before I knew about tom, I was ordering from Fenix every once in a while. To be honest, the service I was receiving before was way too slow and unreliable that I had discussed with my employees potentially finding someone else to do business with! One of our sister locations heard about our troubles with Fenix and recommended me Tom. Now with Tom’s Excellent service, I am ordering as much as I can and have yet to be disappointed! I’m talking about updates on parts we are waiting on, color match parts, and lower prices than competing Salvage yards! Excellent service! Making sure the parts work for the vin! Always making me feel welcomed! X and team appreciate you a lot Tom and we hope to continue business with you!

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Jose Daniel Salas

AVOID SELLER DAVE BRILL! I had one of the worst experiences buying car parts here. I ordered a hood for my Chevy Malibu and gave them the exact paint code (G6M) and stock number (UJD066). Dave Brill confirmed they had it in stock. He was rude and unprofessional from the start, but I let it slide because I really needed the part. After I paid, it took him three days to let me know the hood was ready for pickup. I drove over two hours to their location and when I got there the hood was the wrong color. When I asked what happened, they checked and found out that Dave had sold the correct hood I paid for to someone else. He sold it to another person after confirming it was mine. Instead of calling me to cancel my order or apologize, he just swapped it with a random hood in a different color and acted like nothing was wrong. He wasted my time and delayed the car repair. I can’t imagine what would’ve happened if I’d sent someone else to pick it up without checking. It honestly felt like he was trying to scam me. Avoid doing business with Dave Brill. He clearly doesn’t care about customer service and seems to hate his job. If you have to buy from here, make sure you deal with someone else.