Stafford's Auto Parts and Recycling IL 60538

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Nathaniel Erickson

Very rarely do I leave negative reviews. This may even be the first one. I own a dealership in WI and called to purchase a hard to find hood in specific color that they had. I was transferred to someone who was supposed to take my information in order to create a wholesale account so I could purchase the part. I got a voicemail and left a detailed message. Two days pass with no return call so I reach out again. This time I provide my email address and information directly to someone on the phone. Two more days pass with no email so I call a third time. This time, within 5 minutes, they finally send the email over to set up the account so I can order the hood. But I was informed the hood was sold to someone else one day ago, yesterday. My only other option now is ultimately paying twice as much for a different color hood and having it repainted the right color. I was practically begging them to sell me the hood for an entire week and due to the ball being dropped twice in a row it was sold to someone else. Only reason for 2 stars instead of 1 is the woman on the phone the third/final time was very pleasant and helpful and actually sent the sign up email. I'm sure they sell lots of good/useful parts here, but so far my experience with them has been frustrating.

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William White

This place use to be Stafford Auto Parts. It was a great place with great service. I use to buy a lot from them. It is now Fenix and has been for awhile. They are absolutely pathetic. Wrong parts, poor delivery times, no returned calls, I think I've called them for the last time.

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Damian Xhemali

Where do I start? Staff is dishonest and when called out they like to play victim. I have tried for a week now to check the status and location of the part I ordered AND PAID FOR and they are now tell me that I never ordered anything and it’s only “saved as a quote” in their system, but 2 days ago when I called and checked the status of the order they told me it would be a day late and even gave me the exact order number, make, model of vehicle and who the order was for. When I called them out for lying to me they said to “stop accusing them of lying” and to “deal with the sales rep that took the order, it is not my problem” their behavior is disrespectful and disgusting DO NOT BUY YOUR PARTS FROM HERE THEY WILL SCAM YOU. For your own good don’t.