Toncar Auto Parts LLC 60160

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Bianey Herrera

Worse place ever stay away from here. They assured me for two weeks they would find a used part for me every day for two weeks it was tomorrow or the part pulled was no good. I was supposed to get charged a deposit And was charged full price on a part they were not even able to get! This was about a month ago and they still have not refunded my money. I have called multiple times it does not take that long to return the money of something that was never received!!!! I don’t think this place has bad reviews for nothing. The owner or management should step up!!!!!!!!!! Then the guy I talked to had the nerve to say he was looking for the part elsewhere and had already paid another junk yard for the part so they can get it for me I guess like a 3rd party and I would receive my money when the other junk yard refunded them back. I was working directly with toncar on getting the part that has nothing to do with my refund. This place is a scam!!

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Brandon Miller

Completely unreal with the terrible service and the way they handle business. I had purchased an engine for a customer, and on the same day canceled it before any work could get done. They still take it out, and after months of trying to get a refund they still wanted to charge me a 500 restocking fee for an engine that had never left their building. I will file against this company through the BBB and I suggest anyone else that has dealt with this do the same. This is what puts a bad name on the autmotive/parts field.

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Latosha Lucy (ahsotal)

Ok everyone just a FYI DO NOT pay for your parts with these people until you see your part and make sure you get a second opinion because it is other companies that are cheaper than them they only do store credit and who want that if you don’t have the car anymore Al the views you see they all right about them they need to go out of business because they are over charging our people

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abys 2002

Totally a worst place to buy any car parts. Firstly i was cheated by an old man and his mechanic who drive me to this place to buy transmission for 2004 maxima & my car was broke down in the middle of road twice. Changed transmission 3 times and car doesn't drive. Finally i gave back my car for a cheap dead price to the one who sold me. Do not ever go to Ton cars for any purchase. They are very rude & will never pick your calls.

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Alp Alkan

One and done for me ordered a engine, which was fine. Called several times in the past two months for them to pick up the core. I was told "they will get it when they get it". And they will not send a driver just to pick up a core. Then I was told that I could bring my own core in that weighs over seven hundred pounds!!! This place is a joke. Do not buy parts or do business with these people. They are very unprofessional.

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Vlad Dzyuba

Absolutely useless business, order a part (abs unit), paid for it, they never delivered it. It’s already 1 month, can’t get my part or money, they always say tomorrow. Never work with them

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Long Vuong

Yeah, don't go here guys. I needed a control module for my car so I gave these guys a call. I saw the low ratings but figured it didn't matter since most junkyards have similiar ratings. Anyways, I gave them a call and asked them if they had the part I needed. After a bit of back and forth, they say they do and that I can come pick it up later in the afternoon. I head over and the front desk clerk tells me that the guys pulled the wrong control unit and that the one I wanted is already sold. A bit disappointed, I tell the guy that it's no big deal and if I can get a refund then. The guy says sure and that he'll get it processed. THAT WAS 3 MONTHS AGO. I've called back several times and each time, they tell me that they're processing it. A bunch of low-life scammers, I doubt they even have half of the cars and parts they claim to have. Do not go here.

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217carguy

Worst place to buy a part from called and spoke to them told them I was coming two hours to find me a door when I got there. He told me it wasn’t there. It’s at another place which is two hours away. And then he’s gonna lie and say you asked about color, this business should be closed

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Camillie

Terrible place. Honestly if I could give it 0 stars I would. They give you one price then change it multiple times. WOULD NOT RECOMMEND. The owner especially (Tony). Stay away from this place.

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Gen. Minion

Had ordered for a specific axle, they gave me the wrong one, and refuse to own up to their mistake. The listing AND paperwork lists one thing, but they gave me the opposite and insist they gave me what I asked for. Their only options to me were either in-store credit or an exchange (if they have the part). I live over 70 miles away. They refuse to give a refund because it's "store policy", even though it was THEIR mistake.

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Rolf Stine

They refused to sell me parts. They would not sell me stainless injector lines they had in stock for my mercedes. Don't shop here they would rather destroy good parts then serve the community.

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William Mccann

I have a small car dealership in Madison Wisconsin called We But-N2 Autos LLC And I went to Toncar in chicago on Lake St the people were so nice and the women were very helpful and knowledgeable.I will always take my business to Toncar when I'm in chicago.

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Sandra Caldera

Very Unprofessional they told me a time and date they would come pick up my junk car and they never showed up

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Blue Byrd

These people are rude and expensive for a junk yard...never ever will go back there.

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NANDO REI

My car had an engine knock and I was told by Toncar that the engine has internal damaged , after I paid Toncar to get the engine replaced which I think they never did because the engine was knocking when I went to pick up the vehicle. Tony who is the manager (OWNER) of this business told me that he's going to replace the engine again at no cost, but this issues was back on 2022 and since then my car still in the shop. This is the worse place I've ever seen, it's more then 2 years and they still trying to get the engine replaced and they don't want to give me the money back. Failed complain with General attorney and BBB

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Frank

I needed a side mirror and came 30 minutes before closing, they were nice enough to pull the part (even though I’m sure they were ready to close up). The customer service was great, the part was in perfect condition. I will always recommend Toncar and they have earned my business for sure.

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Miguel Borjas

Place #1 of scam in Illinois, never leave your car in that place they tell you that they changed a piece and they never change it they place the same and paint it or play anything so that at the moment it is working then it fails again and they never give a guarantee both the owner and the jobs know the moves that are made in there

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LaTasha Garvin

I loved my experience with Toncar auto parts. My car door was hit and l purchased a driver door from them. They removed the door and put it on my husband's truck. Very professional people. Thank you...

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Izzy Garcia

I don’t even write reviews, but I will never go here again. Took my car here for an engine replacement. They said it would be no longer than 2 weeks. The lady in the lobby told me the mechanics don’t work on Saturdays, but that they wouldn’t take longer than 2 weeks MAX. Then when I called about my car closer to the date I had to pick it up they said mechanics didn’t work Saturdays OR Sundays. NOT what I was told when I initially went the first time. So that added an extra 2 days to the time frame. Fast forward, I have my car and now the engine is leaking oil. Had to take it back since I have a 6 month warranty on the engine. The owner told me if I dropped my car off Thursday (today) I would have it back the same day. I dropped it off YESTERDAY AFTERNOON and just called when I got off of work today to see when I could pick it up, to be told they couldn’t get it done today because the mechanic “had to leave early” and I can pick it up tomorrow. Total disregard for people’s schedules and the fact that a majority of us NEED our cars for our daily lives. Unprofessional. Take your money and your car somewhere more reliable.

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Pee Brown

Great service I had brought a Cadillac rim for my truck it was cracked a bit they let me return it I was happy with that for full refund

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Jose Figueroa

I saw reviews after bought a Tranmission and is correct.! bad costumer service hope owner makes changes. 4 day and I have to cancel the order because I did not receive my part.

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Adilson Fonseca

I looked up a part on car parts.com, For $75. I Called and paid with a credit card, They delivered the wrong part. When i called them he said oh that one is $125 because its the rear. I looked elsewhere and found it for $50. I called to cancel the order and he said he could not refund me because it was already taken off the vehicle. I called the bank to have it canceled and they told the bank this part was delivered. The audacity of this guy still trying to blame me for wrong part, when i looked my part up on carparts.com and as the consumer i knew what i was looking for. Long story short........ BE WARE of these people they gave me a credit, but everything is so much over priced that it is still cheaper to buy somewhere else without using there credit.

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Scott Morgan

Worst place I’ve ever dealt with in the automotive recycling industry. Tell you one policy then once they sell you the junk part it’s a completely different story. Worst place in the entire country to deal with.

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arubarre

Be aware of this junk yard !!!!!They are selling parts that are not tested and defective in my case. I purchase an A/C condenser thaw was licking all over. Staff was not helpful working towards refunding the money,end up paying $45 restocking fee and paying the auto shop for installing it. My first time experience buying from them was not good.

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Stephanie Vazquez

Horrible service he just steals your money and is very rude to customers. I would recommend look somewhere else. This place isn’t worth your money. They are frauds and just want you to make business with you and don’t want to do what they said they would. Don’t buy the warranty at all because it’s just a waste of money. But Tony just know that karma could be a b****

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Travis Burns

I called them Monday to come pick up a car. The lady who I talked to was very helpful in scheduling a day to pick it up, which was wednesday. I called at noon on wednesday to make sure they were going to and the gentleman who answered confirmed my car type, city, and name and said it would definitely be picked up. I told him it was important since it is sitting at a tow yard and I'm getting charged daily for it to sit there. I called at 6pm wednesday and the gentleman told me it wouldnt be today but tomorrow. I was unhappy to say the least. I was promised wednesday and i had a ride for wednesday. He told me definitely Thursday they would pick it up. I informed him that I didn't have a ride to the tow yard on thursday and that I was promised it would be picked up that day. He gave me some BS excuse as to why the guy at 12pm may have had the wrong car and I told him that was impossible cause he had my name right. Because of them I now owe another $50 for another day at the tow yard. Worst experience ever. No apology. No nothing. I would never recommend this place for selling your car. EDIT: I called back first thing in the morning and was transfered to the same rude guy from the night prior, who said he was the owner. The gentlemen who came to pick up my car were polite and apologized on behalf of the owner and asked me to remove the review. Unfortunately since they did nothing to fix the extra $50 charge an caused me to have to walk to the tow yard in the cold (I only had a ride for wednesday) and were still rude when I called that morning I will be keeping the review as it is.

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Nick Douglas (Freeman)

Wasted 5 days of our time promising delivery a parts them every time they promised for tomorrow. Not recommended

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Karel Cernik

I've been buying dozens of used parts and never had any problems / issue with, however, waiting time to be served neater front of the desk or over the phone is bit more than expected.

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Ric Ramirez

Sent wrong engine to the shop and refused to swap for correct engine. Don’t spend your money here . They are ripoffs

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Corey K

This place is a joke.. I talked to 3 different people about getting a part they sent the wrong one 2 times I informed them I was coming from out of state to get the part.. They told me on Friday they would have it by Monday them when I called they gave me the run around saying we can just give you the money back. There are way more professional places to deal with save yourself the headache.