Turner Auto Salvage TN 37110

S

Street Reaper

I needed to get a passenger door in same color, I only found 2 good condition doors within 200miles. I called the guys at Turner Auto Salvage and they sent me a few good photos of the door. They also remove the parts and help you load up on the way out. Very good place for used or hard to find autoparts. I was able to change the door off my car and drive right back home.

P

Phillip Allgood

I am giving this company one star due to the poor service I received after purchasing an engine from them. Before making the two-hour drive to buy the engine, I was assured that they remove all oil pans and inspect them for metal and debris before selling the engines. Based on this information, I proceeded with my purchase, turned in my core engine, and was told I’d need to replace the oil pan gasket since they pull the pan—something I was planning to do anyway. However, when I got home and placed the engine on my stand, I removed the pan only to find metal shavings and even a metal clip inside. Concerned, I also pulled the valve cover, where I discovered more metal shavings. This was nothing like what I was promised. I contacted the business on Monday and spoke with the owner, who was dismissive and simply told me to talk to the salesperson who had sold me the engine. When I called back and explained my findings to the salesman, he was apologetic and said, "Let me talk to my boss and see how we can make it right." I even sent pictures showing the condition of the engine. When the salesman got back to me, he said, "I'm sorry, but my boss has decided we are not warrantying the engine and will not offer a refund." I then asked if I could at least have my core engine back, as the engine I had purchased was in worse condition on the inside than my core. The salesman said he'd ask his boss, but the response was: "You can buy your core back for $100." I do not blame the salesman—his customer service was 5-star—but the owner's business practices are shameful and cowardly. Four hours of driving and $713 wasted.

N

Nikki Jones

The men were very helpful! They were quick getting me what I needed and even gave me helpful tips on how to keep my 2001 car running like new.