NAPA Auto Parts - Know How Auto Supply - Middletown NY 10940

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M Suyak

Staff Miguel knows his stuff! You can't find that experience online. Thank you Miguel for making me feel like family while making an important decision for my auto part needs. Sincerely forever part buyer from Nappa Auto Parts ❤️

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Jennifer M

Purchased parts online for store pickup next day which had another location as available and it wasn’t close to me so had a family member go pick it up…ended up having to buy a full kit for repair with those parts included so didn’t need it… website had a search feature of stores you can return an online order to so went to the one nearby me which was Dolson Ave Middletown NY store… my husband initially went in and came out upset that the employee refused it saying it wasn’t sold there… I went in and was told without an order number or receipt I can’t help you… I then said I don’t have a receipt but can look up the order number as it was an online order which was picked up elsewhere by my brother , but I can show you the order number which he said show me looked at it the part and I said the item number matches… he then looks away and says well he should of been given a receipt… why ask for order number look at it then change it to you just have a receipt… his demeanor seemed to be that he did not believe it was purchased from Napa… I then said so I should drive over an hour when the online confirmation will have the order details including order #…I relayed you see the online order with part # he looks at it and again said I have to have a receipt to look it up when initially saying or order number….I said I’m showing you the order number and you can’t look at my phone number on file and was told no… asked for his name and was told Anthony… it was obvious he assumed we did not purchase the items at Napa and then tried to back track… I have never had a hard time returning at any napa store … beyond ridiculous…. Napa do better at this point I will never use Napa again if your employees are so rude and refuse to make a whopping $45 return …. It was clear he assumed we didn’t buy it as the item has odd packaging but once he saw the name and number matched should of been good enough… very stern faced, unwelcoming and looked like he could care less attitude…. If he doesn’t like his job he should find another because that’s the attitude I got…don’t make assumptions based off of whatever perception you had initially and own you made a mistake initially saying it wasn’t bought there then doubling down refusing to help with the return… other stores have found my purchase simply by entering my phone number it’s clear Anthony didn’t want to after being proved incorrect it wasn’t sold there and doubled down instead of apologizing and or trying to look it up… telling me they are a different store yet napa has this one listed online as taking online returns… once again Anthony needs to do his job and not make assumptions and at least attempt to help instead of just I can’t look it up and refusing to even try to use my phone number which has been done elsewhere … yet he couldn’t even take 30 seconds to try because he already decided at the beginning he wasn’t taking it that we hadn’t bought it at Napa…

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Slobo Taigaz

There is a good reason why amazon are putting places like this out of business. Multiple good reasons actually. Try a car repair project using napa as a supplier and knowledge resource, then try it one with amazon and youtube. See which one costs you more and takes longer for the parts, is more difficult to return unused parts, and provides you zero help or advice (probably even attitude) versus endless customized feedback and information.