AutoZone Auto Parts AK 99701

E

Earths Reviewer

This AutoZone location is ridiculous. First thing first, the manager is super unprofessional, as well as the employees. Every time I come in here, the employees are always obviously loudly gossiping. You can hear them talking crap about another employee from whatever aisle you are in the store. Second, the manager here is absolutely rude as hell. I mean, the white older lady who is the manager is hella rude. I came here looking for a simple amp for my truck, subwoofers. There was none on the shelf, but it said they had some in stock on their app. So I went inside looking for it, and I stood in line for maybe about a good 10 minutes waiting on one of the employees to be free to answer me. There was an obvious line stacking up behind me, and the employees kept pretending to be busy, getting on a computer and answering the phone, ignoring other people standing in line. A line literally piled up for maybe about 10 minutes straight before I finally walked out in frustration. And this isn't even all. The last time I came here before that, I needed to get a code scan on my truck. The rude manager told me to scan it myself. I'm not trying to sound like an idiot here, but I don't know how to use the damn scanner. That's why I came to the store its supposed to be one of the services provided at Autozone as advertised. The people here are just ridiculous. A bunch of teenagers who don't know jack crap about vehicles working at this store. They come here solely to gossip and not work and when things get busy they beat around the bush.

M

Marantony Amador

I would not recommend going to this store. The manager Monica was very rude, I came in to get a scan. No issue they let me use their OBD2 scanner. I plugged it in and the car needed a jump in the store parking lot. She goes ahead and says if i want to use it then i’d have to give her my drivers license, she immediately retracts her statement, says “actually that won’t do, we’ll need your cac”. I refused and say thats illegal, which a simple google search will tell you, it is. She was trying to hold my CAC as collateral over a simple jump that needed to be done in the parking lot, another associate who mentioned was also in the service stated “yes its legal, we can hold it as collateral”. Of all people, the service member was wrong. As a business these people can get in a lot of federal trouble as stated by 32 CFR § 161.6 and DoDI 1000.13. After the associate who was a service member jumped the car, I thanked him and said I appreciate your help, he gave me a smug look and said “listen man I don’t mind helping you but you can just be a dick”. Sorry, am I not supposed to say something?? Bro even tried to pull rank on me at his work outside of uniform, get over yourself dude. The only reason a scene was made was because I told her it wasn’t legal for her to hold my CAC as collateral.

D

Douglas Yoder

The manager Monica pressers customers into not returning wrong items. They will not return parts. The manager and a couple of other employees at the store are very rude. They could use some customer service training. I'm not impressed with the customer service at the store.