O'Reilly Auto Parts HI 96761

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Jen G

I had a great experience at O’Reilly Auto Parts in Lahaina thanks to Steven. Honestly, the best experience I’ve ever had at any O’Reilly store in Maui. I don’t know much about cars, but he was incredibly patient and helped me find the right cabin filter for my vehicle. When I asked about the military discount, he noticed I didn’t have an account set up and took the extra time to create one for me right then and there. I really appreciated this, especially because I’ve shopped at different O’Reilly locations across Maui and no one had ever offered to help me set up an account until Steven. Because of how above-and-beyond he went, I’m writing this review to highlight the outstanding service he provided. Thank you, Steven, for making my visit easy, welcoming, and stress-free. ⭐️⭐️⭐️⭐️⭐️⭐️

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Azalia

Went to O’Reillys today and they were open during the power outage, which was amazing already. I was looking to get a new battery since my old one was getting low. I’m not familiar with anything car related, but the lady at the front was so helpful and kind. I asked if I could have them install the battery (since I know nothing) and even though they were busy and had a line, they still made the time to do it! Absolute biggest thank you to Luis for installing my battery and getting everything all set up for me. He even went out of his way to make sure it could be secured since my battery isn’t held down by anything. Also, getting me new terminals that fit perfectly since my old ones were loose and too tall to the point of scraping the hood of the truck. There was so much more that he did for me that I don’t even know how to explain cause I don’t know car stuff, but I’m super thankful for him doing all of that and making sure I was safe and my truck was all good. Thank you again Luis!!!!

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Erin K

My car wouldn’t start this morning. I got a jump start and headed straight to O’Reilley’s in Lahaina to see if they had the correct battery for my car. When I pulled in, I left my car running in the parking lot, as I didn’t want to turn my engine off just in case I needed to go elsewhere for my battery. I had no idea what type of battery I needed. Shopping for car parts/components is intimidating when you don’t know what you’re looking for. Lucky for me, Gerard was my super hero today. He quickly looked up my car’s info, found a bunch of batteries that would fit, explained the pros and cons of each, and set up a member account for me. Before I bought the battery, he wanted to make sure that the problem wasn’t with my alternator or something before I bought a brand new battery. He quickly ran some tests on my car and determined that it was, in fact, my battery that was the problem. I picked a battery, paid for it, and asked if there was a chance someone in the store might be able to help me install the new battery (I’m clueless about that stuff). Gerard told me he could do it. I was so relieved. Today is Saturday, and there aren’t any mechanics open on the weekend on the west side of Maui that would be able to install my battery for me. Gerard installed my battery in minutes, and took my old battery to properly recycle it. I am so impressed with the kindness, knowledge, and professionalism that Gerard showed me today. Going forward, I will only shop at O’Reilley’s Lahaina for my car parts needs. I will tell everyone I know in need of car components to shop there, as well. Thank you, Gerard, for being amazing. You truly saved my day!