Pacific Auto Repair Body Shop Glass & Towing HI 96819

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Ryan Kawailani Ozawa

Leo is fantastic. The shop does great work. I've now brought all three of my family's cars here for work (see earlier review), and have been satisfied on quality, price, and timing. Ed is very responsive on Yelp with estimates, and the work came in below that initial estimate and in less time than predicted, even heading into a three day weekend. However, I was disappointed that they put their license plate frame on my car. They should ask, and they should really offer a discount for the OPTION of advertising their business on your car. (UPDATE: Apparently it gets you a free safety check, but nobody told me that.)

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dguido800

Very disappointing, initially I thought I was leaving my 2008 F50 HD in good hands for a rear view mirror replacement and driver door damage repair as part of an insurance claim and small cosmetic repair to the passenger's side rear panel. But we never learn, when it sounds too good to be true, mostly likely it is. They lied to me, did not fix my truck right or replaced the door shell the insurance paid for, broke parts in my door panel, and did a lousy lousy paint job. On top of all that, they charged the insurance for parts they didn't even touched. My driver's door is not sealed properly, air leaks as I drive and water if it rains and when I wash it. Did I mentioned I was dumb enough to supplied my own rear view mirror? They still kept the entire initial check (for parts and labor) from the insurance, charged me $750 for the rear panel, and charged an extra couple thousand dollars for bogus parts they never replaced and labor they never performed. After taking it back over three times to get the issues corrected with no satisfactory result, I will be seeking legal assistance and try to get some justice or at least a refund to be able to get my truck fixed the right way. I suggest anyone considering to have work done here to think it over and due their research. This place is not professional, honest, nor trustworthy. Plenty more photos available upon request.

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Marah

I had my driver's side window fixed because my car got broken into. Edward was always so pleasant to work with from the start. He made me feel safe because he was very accommodating to keep my car in his shop while waiting for the part, instead of driving it without a window. His team did not only replaced my driver's window, they also detailed the inside of my car. They even removed all the water spots from my hood and all the other windows!!!! And the best part, they even cleaned my engine!!!! They didn't have to do all of these, but I felt so special as a first time customer! I would definitely keep them in my books for any future repairs, and I highly recommend them!!!