Capone's Ultimate Detail/Autobody, Inc HI 96819

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Thomas del Zoppo

Dishonest cheaters with no respect for their customers. Do yourself a favor and go somewhere else. It's overpriced, average quality work. I gave them a try because they had a Groupon-type promotion that offered detail work for half the price, but you had to pay in advance when you bought the coupon. So, a bunch of people (including myself) bought the deal. (This allowed Capone's to immediately take thousands of dollars from future customers before doing any work at all.) When I called them to schedule the auto detail, they first told me they had multiple appointments available in the next week or two. But then they asked me if I planned to pay for it with the coupon voucher they sold. When they found out that I had already bought the coupon, they told me they couldn't schedule me anytime soon because they were only serving a small amount of the coupon customers each week. (They said they sold too many of the coupons...don't ask me why this was supposed to make any sense.) It would be months before they agreed to schedule the work that I already paid them for. I told them I would need to go somewhere else in the meantime and that the coupon would probably expire before they'd be willing to do the work. The receptionist told me they would honor the coupon after the expiration date. When I finally went and got the detail a few months later, the work was totally average, nothing special. When I went to pay, I tried to use the coupon, but they wouldn't accept it after the expiration date (unlike what they had said on the phone). The owner (Capone) spoke rudely to me, suggesting that I was trying to trick him by using an expired coupon. I explained to him the situation. I had paid for the detail in advance, but when I tried to schedule the work, the business refused to honor their obligation and wouldn't schedule me in a timely fashion. Capone took no responsibility for this whatsoever. Instead, he complained about all the coupon customers in general...obviously, I was not the only customer who had let him know that they were being mistreated. But in his mind, all the customers were wrong, not him. I'm guessing it was his idea to deny appointments to all these pre-paid customers until the coupons expired, and then blame them for not scheduling early enough. Even after multiple customers had evidently told him he was doing wrong, he wouldn't give me a fair deal. In the end, I paid the full price in cash, and they also kept the money they received when I bought the coupon. Leopards don't change their spots. Do not trust Capone to treat you fairly.

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Travis Jordan

Had an unfortunate rodent problem in brand new Tesla. Linked up with Capones Ultimate Detail to conduct a thorough bio cleanse and rodent extraction of the vehicle, restoring the smell and damage that occurred back to a brand new car. Secondly, just great folks, had to fly out on a three week trip, stopped by the shop and got some additional work done on the spot before I flew out. Super welcoming family environment. Preciate it!

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Joe Joseph

I would give negative stars if possible. After keeping my car all day, when I went to pick it up they hadn’t started yet. Charged me $120 for a wash & wax and to vacuum and wipe down the interior. No wash, no wax, and doesn’t look like they even attempted to clean the interior.