Finest Towing HI 96707

B

B Ching

This towing company towed my car from a city and county road. Which they have no jurisdiction to enforce and tow from. They stated it was someone’s property and there’s signs stating they can tow but in the pictures I have I don’t see any but police and city officials said no that’s city roads. The building next door has tow signs but I wasn’t on their property I can prove it too I also have a video of the area where my car was parked and the building next door . In all you should not have touched my car let alone tow it. I had to pay you $250 to park on city roads with no tow away zone signs as well parking meters. I want my money back and you review your authority on towing before you touch another vehicle.

A

Audrey Haerle

I never in my life would I have thought that I would give a towing company 5 stars but Ryan from Finest Towing saved me today with his flatbed and gentle island demeanor. I had a rough day after receiving bad medical news, on the way home from the food bank and car broke down. The first time estimate from AAA for another company was 1-2 hours and then Ryan swooped in within 30 mins. He was so nice on the phone and so calm and cool helping with the tow. I just had fraud on my bank too so I wasn't in a position to tip him but put together some sweet potatoes and fruit as a gesture. Some roadside assistance people will ask for tips, so I was also prepared for that... He didn't ask or even hint at it, but I told him we didn't have cash to share today but offered him the bag of produce. He was so humble and thanked us but turned it down very politely. Then he said "Its my job! My job is to take care of you guys". Such a sweet guy when you expect people with his job would be very mean and difficult after all they deal with. Mahalo nui loa to Ryan, Finest Towing and AAA for making a horrible day better!

A

Aitana Vernon

Once I realized my car was towed I googled the business, which states is open 24hrs. I called the number on google (at 5:30am)a grumpy man answered and told me to call back at 7am. I explained the situation and he was very rude to me. I then drove to the address stated on google (since it states open 24hr) but didn’t see the business. I called back and he said the address and hours on google are wrong. I looked back at the sign with the towing company info on it and realized it was a different number, so tried calling that number. I was the same man who answered and he gave me the “correct” address only after cussing me out and said I can come after 7. He then called me back, from an 3rd new phone number, and said to bring $200 cash. I drove to the address he told me and couldn’t find the business, called him and he gave me a new address (3rd address at this point). Finally got the car but he sure gave me the run around. Only leaving 1 star because there’s no option for less. So if you’re looking for this business the final address he gave was 802 Lehua Ave, hard to find but you have to go far down the dirt road to a junk yard where you’ll find an office. I only found it because Eli helped me (who was very nice, thanks Eli!)