AutoZone Auto Parts TX 77840

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Jay Jasti

Great experience. They didn’t have the post I was looking for, but the gentleman in the store looked it up, checked it at the other stores, called them to make sure they had it before I left. Really appreciated him and the experience within the retail side.

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Jordyn Redden

Got my car battery replaced from this location about a month ago, tried turning on my car today and it wouldn’t start. I popped my hood to see what could be wrong and I find this…. They couldn’t even put a battery on correctly and now I am stuck without tools to put this back my battery on properly. Extremely frustrating.

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James S.

Terrible experience. The guy is either ignorant and incompetent, or lazy or was gaslighting me. I went in to try to match a brake hose for some generic use, it was not for the brakes so matching the model of the car has no point, but I have information about the thread size and the connector types. The guy and the lady both seemed to not know how to search their catalog via keywords for generic parts without a vehicle make and model or part number, and obviously have no idea how to filter products by specs (flare type, thread size, etc.), and when I asked "can you just type brake hose into the catalog and search" they said something like "no it can only search by car's make and model or part number", and the guy also went impatient with me over whether the male/female connectors matter or not. I don't like saying this but I can't help thinking if they thought that it's the first time I've worked on cars and been to an auto store, and probably assumed that I just immigrated here yesterday and don't know how to search their website for parts, so they can just gaslight me like that. I hope it's just their competency issues not some racist crap, otherwise we're gonna have a bigger problem. In contrast, I went to O'Reilly's with the same info and they searched "brake hose" and applied filters by thread size and flare types exactly like what I had said and found some matches for what I needed, in a matter of few minutes. What a difference! And also just wanted to mention since I'm typing this. AutoZone just seems to be overall more judgy and more opinionated over customers' needs and preferences, as if "they always know better". I had a similar experience a couple of years back in CA regarding a car's hybrid battery, and their employees thought their some sort of fast-tracked certificate on hybrid cars makes them know better than my EE degree. So it might be a company culture thing, who knows. Anyhow, won't visit AutoZone again and will use Advance Auto Parts and O'Reilly's instead.