Junk Car Giant NY 11435

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Isa Kalici

After many calls to various other places, I called Junk Car Giant and I couldn’t be happier with that decision. I called them at 4pm yesterday, they gave me the best offer I had gotten and even picked up my vehicle by 1pm today. The tow truck driver and helper were very courteous, they kept me updated every step of the way until they arrived to retrieve my vehicle. If I could give them more stars, I would. I’m going to recommend Junk Car Giant to everyone and anyone looking to get rid of their junk car. Thank you Junk Car Giant!!

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Sydney

I called this business to sell my 2005 Ford Cargo Van on the evening of 7/30. The operator offered me $500 which I was content with, and agreed upon. Next thing you know, he hung up without getting any information from me. I called back immediately and asked hey, do you need any info from me? I’m guessing it was busy that he didn’t realize we didn’t exchange these things. Gave him my name, address and telephone number to contact me. He explained that the driver will be by me the following day 8/1 between the times of 11Am-12pm, which was great for me. 8/1 comes around and the timeframe given passed. I called and he says “when the driver gets in I’ll call you to let you know when he’s on the way to you” Granted, the weather was pretty bad on 8/1 with heavy rains, so i didn’t expect that call. 8/2 comes around and I called first thing in the morning. The same man apologized and says “you will be the first stop for my driver I promise.” I say no problem. I waited by my phone all day, to no avail. When the day began winding down, I became increasingly frustrated. No communication, no call. I decided to take my business elsewhere and they came same day to pick up for more than the amount this business offered me. Today is now 8/3 and still they haven’t reached out. I normally don’t like leaving negative reviews on businesses, however I think this needs to be addressed and fixed. If there’s a heavy workload and not enough staffing, then that’s understandable, but customers deserve transparency and better communication. I do hope this is a lesson learned.

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Cameca Johnson

I needed to get rid of my father in law's car and decided to try Junk Car Giant. I was glad I made the call. Eric came to pick up the car. It was parked between two other cars but he carefully and strategically got the car out and hauled it away. He was friendly and professional. I would definitely recommend!