Montoya's Auto Wrecking & Auto Repair CA 91911

e

ertugrul

I went out of my way to handle problems that should have never existed in the first place. The transmission I received had pre-existing damage, including a broken shift linkage and a broken mounting bracket, which later caused internal damage and made the unit unusable. Instead of immediately demanding a replacement, I spent my own money, my own time, and my own labor trying to fix their mistakes to keep things moving. Fluids, labor, teardown, inspection — all out of my pocket. I did this in good faith, trying to help both sides. And this is how I was treated. They refused responsibility, tried to shift blame elsewhere despite clear evidence the transmission was already damaged, and completely ignored the effort and cost I absorbed to clean up their mess. I’ve also been trying to reach the manager for weeks, with no response. This situation cost me real money, real time, and left my customer waiting — all because I trusted a seller who wouldn’t stand behind their product. Spending your own money to fix their screw-ups just gets used against you here. Completely unacceptable. Buyer beware.

F

Faisal Anas

purchased a transmission from this company with a 90-day warranty. When it arrived, the oil pan was broken. So i decided to use my old oil pan. After installing the transmission, it turned out to be defective. We removed transmission and returned it using my original oil pan. Despite this, they refused to refund my money and claimed the warranty was void because the oil pan had been opened. This excuse makes no sense—opening the oil pan is necessary to add transmission fluid and complete installation. I do not recommend buying a transmission from this company. They look for excuses to avoid honoring their warranty and issuing refunds.

J

Jobriel Negroni

I was excited to have found this place as it seemed they would have parts I would need for my vehicle. I arrived and spoke to the manager on duty about a wheel I needed for my vehicle. I ask him what the procedure is and he tells me the wheel costs $100 + a $25 core charge and that it comes with the tire included. I was happy with that. I then ask him if I can pay for a warranty like many other salvage yards offer in this area. He says that they do not offer warranty on used parts as it is a liability so I then ask him if they offer warranty on any parts in the establishment as it is all used. He says that they do offer warranty on other used parts just not wheels. I then ask him if I can take a look at the wheel to make sure it is in good condition and it has no cracks. He tells me that I have to pay for the wheel beforehand and that all sales are final. I will not be spending my hard earned money without a warranty that I would have paid extra for or at least the option to take a look at the item and make sure it is in good condition before paying. I am not sure what type of business is being run here but that is not the proper way to treat a customer or run an honest business that is not trying to take advantage of people. Good luck. Side note: I asked the same manager about the possibility of buying a better tire as the one on the wheel was very bad. He said he could do that for $25-40. I then asked if he could instead just remove the tire for me since I have one I could use. He said he could not. Great customer service here.