Central Towing CA 94536

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Fernando G

The key card was locked inside our Tesla and Jimmy Castillo was a life saver by recovering the key for us. Went above and beyond, friendly, was patient with all my questions, and got the job done in a timely manner while being careful not to damage our Tesla. If you ever need a locksmith he’s your guy!

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Rishi D Khanna

I had the misfortune of dealing with Central Towing at 36849 San Pedro Dr, Fremont, CA, and it was hands-down the worst towing experience of my life. From start to finish, everything about this company screamed unprofessionalism, and the lady at the front desk was the cherry on top of this nightmare. My car broke down late at night, and I called Central Towing because they claim to offer “24/7 reliable service.” Big mistake. The front desk lady who answered was unbelievably rude from the moment she picked up the phone. She spoke to me like I was wasting her time, snapping at me when I tried to explain my situation. Her tone was condescending, and she barely let me get a word in before cutting me off with a huff. I was already stressed out, stranded on the side of the road, and her attitude made it ten times worse. When I finally got to their office to sort out the paperwork, it only got worse. The same woman at the front desk was just as awful in person. She rolled her eyes when I asked basic questions about the towing fees and acted like I was an idiot for not understanding their confusing pricing. She was short-tempered, dismissive, and didn’t even try to hide her annoyance. Customer service? Nonexistent. It’s like she went out of her way to make me feel unwelcome. The towing service itself wasn’t any better. They quoted me one price over the phone, but when I got the bill, it was nearly double what they promised. When I tried to ask the front desk lady about the discrepancy, she practically barked at me, saying, “That’s just how it is!” No explanation, no apology, just pure hostility. The driver was late, the truck looked like it was falling apart, and they took forever to get my car to the shop. I felt completely taken advantage of. I’ve read other reviews about Central Towing’s predatory pricing and rude staff, and I wish I’d seen them before calling these people. This company is a disgrace to the towing industry. Save yourself the headache and avoid Central Towing at all costs—especially if you don’t want to deal with the horrible lady at the front desk who seems to hate her job and everyone she interacts with. Never again

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Steven Aubel

Manage a fleet of 53 vehicles and would only recommend Central Towing. Response time is fast; dispatcher always provides realistic estimate on when they will arrive (doesn't promise 30 minutes and show up 120 minutes later). Trucks are always in top condition, have ridden in them. Have used 5 times in the last 2 years and price is always reasonable. I trust my fleet with Central.