Arrow Towing LLC CA 91761

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Jake M

Unlawful Tow - Violating California Vehicle Code §22658 My car was towed from directly in front of my driveway at Willow Park Homes (11236 Terra Vista Pkwy, Rancho Cucamonga), where there were no "No Parking" signs, no red curb, and no indication that towing was enforced in that specific area. After the tow, I was told by the towing company's sales manager Eric that this type of short-term parking with hazard lights was actually "allowed," yet my vehicle was taken anyway with zero notice or documentation provided. This tow violated multiple provisions of California Vehicle Code §22658, which applies even on private property and HOA-controlled communities: §22658(a) prohibits towing unless the vehicle is in clear violation (e.g., blocking fire lane, unauthorized space). §22658(e) requires the tow operator to maintain a written record of the tow, including time, location, reason, and who authorized it. §22658(l) requires the tow company to provide that documentation upon request to the vehicle's owner. A single sign at the entrance of a private community does not satisfy the requirement for clearly posted warning signs in areas where towing is enforced. None of these requirements were met in my case. There is no signage near the area I parked. The tow company refused to provide documentation. The HOA's justification referenced a "fire marshal letter" -- but fire safety guidance does not override California state law or excuse failure to follow legal towing procedure. If your car was towed under similar conditions, look up CVC §22658. You may be able to recover towing and storage costs if your rights were violated like mine.

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Jaquelin

This towing company was a nightmare to deal with. They took over an hour to arrive, and when they finally showed up, the driver was rude and dismissive. On top of that, they charged me way more than what was quoted on the phone. I would never use them again

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A_Twilight_Zoner

This towing company has some sort of contract with Le Parc complex in Chino Hills and denied me a towing service for a vehicle that was parked in my parking spot with no credentials or authorization from me (I'm a renter on the property that they solicit for). I'm not complaining on here about someone parked that was parked in my parking spot. It's that this towing company is the company we have to call for this problem because they signed with the HOA management to take unauthorized vehicles. The manager, Eric said he, "will not do business" with me and hung up because I told him not to raise his voice at me. Eric, im not a lawyer but im pretty sure you have a contractual agreement to handle this situation under whatever protocols you have with the Le Parc HOA firm. Just because I didn't like how you tried to raise your voice and talk down to me doesn't give you the right to deny a service that only your company is obliged to do. Don't do business with this towing company unless your desperate and like being disrespected. And I'll also look into the HOA contract and agreements as a renter to see if this is some sort of violation of contract. Definitely a violation of professionalism.