United Towing VA 22304

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Zayvinn Lin

We got our car towed by Luis, and everything was fine except Luis made up a story and changed the price that we agreed on. We called him at 11:50 AM today and told him that we needed our car to be towed 20 miles away from Alexandria. He gave us a specific price quote of $180, and we told him we would call back later in the day. After we called back and he picked up our car, we asked him to confirm the price he told us in the morning, but he denied that he gave us that price. He then proceeded to say that he told us it would be $220, and that he saw we had been calling around because he received calls from us for both his towing companies (even though we only called the Alexandria number for United Towing and we didn’t call anyone else because he offered an affordable price). The only reason we had to wait to call him back was because our car was delayed at the dealership for a few hours. He also said that we told him another company had offered us the cheaper option of $180 when we never told him that because he was the one who offered it to us in the morning. We really do not understand where he got this story from, considering that this did not happen (we are staring at our call logs right now). We eventually reached a middle ground of $200, but our entire problem with this was not with the price but with the dishonesty. We appreciate the affordable price that United Towing offers, and we appreciate that Luis was very attentive with the car. We just wish that Luis hadn’t acted like we were the ones lying and that our agreement from earlier in the day had been honored.

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Gregory Fisher

United Towing was great!! This was my first experience using their services and definitely won't be the last if I have a car breakdown again. Luis my towing operator/driver was very professional, on-time, friendly, and helpful! I can't begin to say enough great things and really appreciate all the help with my car!

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Katie Keese

My car wasn't starting and I needed to get a tow. Luis was very helpful and was able to get my car to the mechanic. My car was positioned in a difficult location (up a steep driveway). He even looked under the hood to see why my car wasn't starting and was able to identify one of my issues.We had to push the car due to its positioning and Luis was a good sport and a huge help. Prices were very fair and much more affordable than the first place I called. They were a bit later than the ETA provided but it was not too bad. I'd totally recommend calling United Towing for your needs especially because of Luis.