A-1 Towing & Recovery VA 22310

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Jonathan Schwartz

Had a car towed, but person at booth was very efficient. In addition, though my car wouldn't start, someone was able to jump start it with cables. Really appreciated all the assistance.

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Kayla Foster

I had an awful experience with the towing company that is used by my apartment management. My rental car was towed, and when I picked it up, it was obvious someone had driven it and eaten inside the vehicle — there were crumbs, food wrappers, and the gas tank was completely empty, and the tires were low. This is extremely unprofessional and unacceptable. I’ve filed a report with Virginia Consumer Affairs and attached photo evidence showing the condition of the car after it was released. All apartment companies and other agencies who contract A1 Towing to tow for their property should seriously reconsider doing business with this towing company and take responsibility for the contractors they allow on their property. The attached photos are the day before and from this morning after I picked it up.

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VANESSA RAMÍREZ

My car was towed, and when I picked it up, the driver-side window was down. Staff claimed the windows are easy to pull down, but my car has a locking mechanism that prevents this. That part was removed and left on my car seat, and there were fingerprints on the glass, indicating someone opened and entered my vehicle. Towing a car does not give permission to go inside it. This was unprofessional and unacceptable. On top of that, their fees are extremely high, and staff blamed the county instead of taking responsibility. I also witnessed an employee being rude to a customer on the phone and making inappropriate comments afterward. Overall, very poor customer service.