Copart - Macon GA 31008

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Aaron Gonzalez

I bought a car for $2,000, but it actually cost $3,200 with all the extra fees they charge. The ad supposedly said it ran and drove well. To my surprise, when I received the car, it did drive, but with a very loud noise in the engine (a broken connecting rod). Their "sold as is" policy is a scam; they don't disclose the car's real problems. Copart is a scam, and I can't get a refund because I bought it "as is," but they weren't honest about what they were selling. That car wasn't worth what I paid; it was only fit to be sold for parts or repair. They are a scam.

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Steven Smith

I waited over an hour in the parking lot and didn't observe anyone getting loaded. That's an hour after my appointment time for which I actually showed up early for. No one was coming in or out of the gates for loading. Went into the office 2 times to check on status of the vehicle and was told to keep waiting. Then the loader told me to go to the sublot across the street and said I had to self load a 6,300 lb truck because it was "too heavy" for their forks. Another staff person came out and said they didnt know how much the unit weighed and didnt want to load it. Said that loading was a courtesy. Nothing at Copart is a courtesy, everything is paid for! This company has more fees then the government. Nothing is free with them. They wont even hand you a title but charge you to mail it even if you are there to pick it up. They use to charge a "cash payment" fee if you pay for a vehicle at the location. Wasted almost 3 hours with this location due to lack of communication, knowledge, and not relaying information properly to the vehicle owner for pick up. When I went to pick up the same vehicle at another location I was in and out of there in 30 minutes, and that's with self loading. This appears to be a newer facility so it may be that these folks are not trained properly.

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Rhonda Barnett

Unfortunately, my Mercedes-Benz C300, 2019 w/55,000 miles was totaled by my insurance Co. Vin#: 55SWF8DB5KU312028. It has not been auctioned yet. I had an unusual accident whereby I ran over a tree stump. The damage to my car was to the wheel (rack& pinion, radiator, etc. )-the car won't steer. According to the Mercedes Dealership in Macon the estimated damage is appx $20K. I am writing this because CoPart picked-up my car from the dealership on 7/15 (the same day I was told it would be totaled. I specifically asked Ins. company not to release my car until I could retrieve my items. I asked for one day). On 7/16 I arrived at CoPart & they had cleaned the interior of my car out completely (& vacuum). Everything removed. I asked them where were my items. I listed them. They lied to my face that they put whatever was inside my car in my trunk. I looked in my trunk, the items where not there. I asked again. The woman who I spoke to at CoPart looked me dead in the face & repeated the same lie. She went on further to suggest that maybe someone at the Mercedes Dealership removed my items. Even though they admitted to cleaning out my car. I verified w/Mercedes Macon, that they neither removed items or cleaned out my car. All I wanted were my things. CoPart made no attempt to look for my items. (The items were of value. Some of my documents had sentimental value & cannot be replaced. I just want my things. CoPart refused to take any responsibility and continue to deny removing items...even though its clear they did, because they cleaned out the car. My items are gone, but I still have a voice. I can continue to complain or file a complaint.