All Car Buys FL 32824

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marjorie chilan

PART TWO: from Aimee Roman. Moses then told me to call the following day 1/6/26 they they would be able to help out. So I called the following day and had to explain the situation all over again and I asked to speak with a manager or supervisor and this is where they started giving me the runaround. They transferred me to Kendra who is the supervisor of dispatch and I told her everything and she told me that’s not her department that she’s only the dispatch supervisor but she will try to connect me to Jean aka JP who is the supervisor of the tow truck people who actual makes the calls and gives the money. She tried to get in contact with him but he was out of the office at 10am she told me to call back later which is did. I called by 2pm and then I was told that Jean was in a doctors appointment so I had to call tomorrow. So I called the following day 1/7/26 and I FINALLY got in contact with Jean and when I finished explaining to him everything he told me he was walking into the office and when he gets situated he will call me back. (Disclaimer guys he NEVER called me back and I NEVER spoke to him again). So after waiting all day for this man to call me, I called back again that day and they had me transferred to ANOTHER supervisors phone Jonathan Diaz who I only got the voicemail for and no call back from that one either. I called back 1/8/26 and asked to speak to Jean aka JP… they then transfer me to MOSES. The original dispatcher who was dealing with my issue the first night, the one who told me I was correct. And when he started speaking to me he stated that he was “sorry” because he shouldn’t have told me what he did that night. And I stopped him right there and I told him that I can’t believe instead of these unprofessional supervisors calling ME the customer and explaining this to me they pulled in their employee to scold him for helping a customer out, because apparently they didn’t have told to speak to me but they had time to pull Moses in and speak to him?? We then asked Moses to transfer us to Jean aka JP again and he refused. He said he could not transfer me to the supervisor. These people are THIEVES. AND ARE UNPROFESSIONAL. The driver saw that there was 2 girls at night and took advantage of the situation. I was promised $630 and only received $350. At this point it goes way beyond the money. It’s sad that these companies always take advantage of certain things. It’s unfortunate that they are so cheap to even call us back.

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coachklc

Do not use All Car Buys out of Orlando to pick up your car. I called to have my car picked up they gave me a price they wanted to verify that it had A running engine a transmission and wheels and tires that were not flat. I verified that that it did when the driver got here he took some pictures sent them in and then they made me an offer of half of what they'd originally said. I should absolutely not and walked off. I went back and told him as long as they could get within $50 of the original that we could make a deal and they did. but I would not recommend them. I don't like companies that play games.

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Bryan Holderby

After being involved in a collision, my vehicle was towed to an impound yard. When I contacted All Car Buyrs, their Customer service seemed great...they responded quickly to my calls and email. Offered me $460, repeating that quote multiple times. Dispatch person was awesome and gave us regular updates on the pick up after I told them that the impound yard would be closing earlier than their pick up window. Driver arrived and was very friendly and had very good personal interaction skills. After driver completed his intake (pictures sent to his manager), he quickly relayed to me that they would offer only $200 and said the value of the vehicle was that. I started to note that the parts of the vehicle were still in good condition and those alone would be of more value. I initially rejected the $200 offer and the driver started to unprep the vehicle hitch to drive away. I then started thinking that leaving the vehicle in the impound yard for more days and then also paying for a tow to somewhere else would quickly add to the total expense... and there wasn't any promise that I would be able to find a buyer. So I called the driver back and agreed to the $200. (BTW) we had only liability insurance that didn't cover collision for my vehicle so we had to pay for all collision expenses. I did look at the reviews before deciding to go forward with the transaction and noted the customer saying they only received half of what was originally quoted...but I didn't expect the driver would leave my vehicle after I rejected the initial offer. I thought there was going to be a negotiation, but that wasn't possible. Take it our leave it was the agreement. The next day, All Car Buys sent me a text message asking how the experience with driver was and how much $$ the driver gave me. I asked why would you ask how much the driver gave me...if there was an up front agreement for $460. No answer on the text, so a few minutes later I asked if I could get a bill of sale receipt emailed to me. Then they responded immediately and said yes, but wanted to know again how much the driver gave me. I said $200 and then I immediate received the email with the bill of sale showing $200. I send additional messages and have yet to receive any response. I believe that text interaction was A.I. I am now attempting to call them to ask to talk to someone in person.