Copart - West Palm Beach FL 33411

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José Ignacio Moreno Lacroux

Terrible experience with Copart. I paid for a membership and couldn’t even use it properly because they hide important details about dealer licenses and restrictions depending on each state. When I asked for a refund, they refused — even though it’s completely unfair and not clearly explained anywhere. To make things worse, after I requested my refund, they blocked my account. Now I can’t even log in or see the auctions. Basically, I paid a membership just to give them free money. No customer support, no proper response to emails, nothing. Honestly, this company’s way of treating customers is unprofessional and dishonest. I would never recommend Copart to anyone.

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Yaro Slav

Review: I was forced to deal with absolute lawlessness and a violation of my consumer rights when purchasing a car at this auction. Let's start with the fact that I had previously inspected the car, ensuring that it met my expectations and requirements. However, as soon as the payment was made and I expected to receive my car, a real nightmare began. The auction staff responsible for the transportation and delivery of vehicles completely ignored the principles of honesty and responsibility. Instead of carefully loading my car onto the transport vehicle, it was damaged. This was a clear case of unreliability and indifference to customer interests. And what is most frustrating, the auction refuses to compensate me for any losses or even acknowledge their fault in this incident. This is a blatant violation of my consumer rights because they are obligated to provide the item in the condition described and protect it during transportation. Furthermore, the auction's internal rules seemingly do not protect the interests of customers and only serve their own purposes. This experience was not only financially burdensome but also morally disappointing. I hope that this complaint will lead the auction to comply with the law and respect the rights of its customers; otherwise, they may face serious legal consequences for violating consumer rights. I attach a photo as evidence.

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Michael Prince

These people are horrible, dishonest, thieves! They came and stole my vehicle without my permission after I changed my mind and told them I no longer wanted to sell it to them. They sent a truck early in the morning and took my car away while I was sleeping with all my personal belongings still in it and then refused to give it back to me. After multiple phone call attempts I was hung up on almost every time Copart support transferred my calls to this office which they blamed on “flooding”. The only time I did get through to someone there they told me if I wanted the vehicle back that I fully owned and they had absolutely no right to take, I had to pay them $800. I was furious. They only returned my car to me after I went to their office in person and told them that I had contacted the police, which I did at that point. Then they decided to cooperate and gave me my car back. These people are completely dishonest and corrupt! Just read all the other horrible reviews. I’m telling you, NEVER DO ANY BUSINESS WITH THEM!!!!!!