Advance Auto Parts AZ 85338

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Michael Viola

DO NOT WASTE YOUR MONEY HERE! I went in to get a replacement part here, brought in my old part to match, I took the part home and it did not work at all. I went back to the store 2 hours later with both parts and the General Manager who sold it to me claimed that it was not the same part he sold me??? I don’t understand why they think I would do a switcharoo on parts if I would still be in the same situation I was in. Horrible customer service and horrible management. Save yourself some time and money and anywhere but here. Even Walmart is better than this place!<br><br>Guadi Morin, the General Manger who sold me the part, is completely unprofessional walking away while I am speaking and looking me in my eye and calling me a liar

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Paige Burrell

Went in today to buy an air door actuator, brought in my old one to match with a new part. We wanted a Dorman part but said they didn’t have one. The GM Guadi Morin sold us a part that was stamped TMI but in a dorman box. Didn’t think anything of it but when we installed the part it did not work, No worries we’ll go back and get a new one, no they claim we switched out the part because it’s dirty even thought I still brought my old one to show him which one he sold us we weren’t wanting our money back at first just wanted to get one that actually works. He is the one who sold us the part and “inspected” it before selling it but is now saying it’s not the part he sold us. It’s a little dirty because we installed it thinking it would work but it didn’t. We bought it at 12 pm today and came back 2 hours later to try and change it. We asked if we could see the cameras but he claimed you won’t be able to see anything that would help us. This place is horrible they will scam you with parts and then claim they never sold it to you $95.57 down the drain for a part that doesn’t work.

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S Harper

Buyer beware went in to pick up a part that I ordered online, which I was charged more for it online then went to pick it up. I was asked to sign a receipt with an amount that was cheaper than what I purchased it on online wanted me to come back the next day to refund my money.The salesperson couldn’t refund me the difference only the manager who wasn’t there. Just be careful because you can pay more if you order online then in person.