NAPA Auto Parts - Auto Parts of Berthoud CO 80513

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Red Bushell

Review for NAPA Auto Parts - Berthoud, Colorado<br><br>Yesterday, I visited the NAPA store in Berthoud to pick up an alternator, excited to get my vehicle ready before heading out of town. However, upon arrival, I discovered that the wrong part had been ordered—a starter instead of the alternator I needed. On top of that, it wasn’t even the same brand I had requested. Naturally, I was frustrated.<br><br>That’s when Joe stepped in. Although he wasn’t the person who placed the original order (and I’ll leave that individual unnamed), Joe took ownership of the situation. He quickly located the correct part, which, to my surprise, was actually available in the store. Joe’s professionalism, problem-solving, and calm demeanor turned the experience around completely.<br><br>Thank you, Joe, for going above and beyond to make things right. Your dedication to great customer service made all the difference, and it’s the kind of experience that keeps customers coming back. Highly recommend this store, especially if Joe is there to help!

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Faye Martin

Joe has supplied us the right parts for years - and he makes it so easy because he knows just about every vehicle. INAPA in Berthoud never let us down - there was almost never a time our shop couldn't get parts the same day. I strongly recommend. Also, ask for Joe.

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Corey Zahas

I've been to Napa Auto parts in central<br>New York and in the front range in Colorado and they consistently give me that small town service I like but with the benefits that come with dealing with a national brand. I honestly didn't know until I left New York, that they were a multi-state outfit. I tell people when they ask me about Napa brand parts I give them MY opinion. Napa's aftermarket parts might cost a little bit more than other people's brands but I will trust Napa brand parts over OEM parts any day. They just are built better and I judge those things based on how many times I have to go back to the store to get my project complete. Those kind of things stand out in your mind.