Copart - McAllen TX 78570

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Samuel Stanley

If I could give it 0 I would. Stay away from this branch. This location doesn't care for the cars. Beware you will receive your car with additional damage as the forklift drivers aren't careful. We were able to prove that this site created additional damage on my vehicle, which their own transport company proved, but the site did not take ownership nor resolve the situation. The site manager here will not own nor provide you with ANY resolution. Customer service here is non existent. Again, stay away!! The car you ate bidding on WILL have additional damage. Not worth the risk. Other branches provide better service, care for the cars and are responsive.

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D Garza

Our experiences with this Copart location have consistently been stressful and disappointing. The staff fails to adhere to company policies, resulting in confusion and frustration. Customer service is practically nonexistent—employees seem uninformed and disinterested in providing assistance. Rules and procedures change frequently, depending on who is handling your transaction, which adds to the frustration. When picking up a vehicle, the wait times are excessive and unpredictable. Even after paying, we’re often left waiting for long periods without any updates or concern from the staff. This branch stands out negatively compared to other Copart locations in Texas, where we’ve had smooth and efficient experiences. This establishment needs significant improvements to meet the standards seen elsewhere and provide better service to its customers.

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Jenny Royal

The professionalism and helpfulness of the staff was outstanding. They explained everything & went above and beyond to help get us loaded & taken care of. The ONLY reason they do not get a 5 star is because of the wait time. Appointment was at 8:30 didn't get loaded until almost 9 & I know for a fact I was the 2nd person in line that day for deliveries. The office needs more help at the counter.