Dominion Towing Inc VA 22304

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Samantha Capozza

I am currently using a family member’s truck while my car is in the shop, which requires me to pay for parking at my apartment complex. We paid for parking at 10:15 PM and the truck was towed at 10:32 PM, 17 minutes later. We have the receipt to prove this.<br>When my husband questioned the tow, the employee told him, “I don’t know why you’re still talking, your word means nothing to me.” That alone speaks volumes about the level of professionalism here.<br>We went in person and showed them the receipt proving the parking was paid for before the tow, and they still forced us to pay $180 to release the vehicle. Now we are being told we have to wait for a manager to “figure it out” all because they failed to do their job correctly in the first place.<br>To make matters worse, the truck was locked, yet when we got it back, the seat had been pushed all the way back into the car seats. I am 5’3” with two young children in car seats and would never have the seat positioned like that. This indicates the vehicle was entered without permission.<br>Between the wrongful tow, the disrespectful staff, the forced payment, and the apparent break-in, this company is completely unprofessional and unethical.<br>Moral of the story: If you enjoy surprise tows after paying for parking, this is the place. Everyone else: hide your car.

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Asia Monroe

Guy watched me get out the car and walk over to CVS. Didn’t know I couldn’t park there for CVS it’s the only parking I saw. We LOCKED eyes with each other. I was in for exactly 5 minutes and my car was gone. I realized the truck that was sitting right across the street with the guy staring at the parking lot I was in take it. Didn’t realize it was their practice to sit and watch for people. Disgusting company.

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Jack B

Vehicle was towed despite the payment was being made. Dispatch refused to let one of their tow cranes to bring back the vehicle even though acknowledged that they made a mistake on the phone. They are not taking responsibility to fix the issue they created in the first place, not professional. Had to go there pickup my own car myself by paying for Uber to give me a ride to their parking lot