Quality Auto Parts IL 60618

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Christina R

My husband contacted them to order a part for a vintage truck we own. He was advised that they had what he was looking for and would ship it. They charged our credit card immediately. Three weeks later and no part. A week after my husband ordered it, they advised they were incorrect and did not have one. They then called a couple days ago to tell us they had the part, but he had found it elsewhere. Supposedly they were crediting our charge card, but I haven't seen a credit yet. I disputed the charges today. I can't understand how you don't know what you have. It is ridiculous that they even charge the card prior to putting their hands on the part and then don't promptly issue a credit. This is one of the very few times we have done business with someone online and was disappointed --- I guess We've been lucky. Sorry that we didn't read the reviews prior to ordering. The bad reviews sure outnumber the good. In any case, if you are thinking of ordering from them do yourself a favor and don't. My husband found what he wanted at East West Auto Parts in Tulsa, OK, and he was treated right. Their reviews seem pretty good. Just thought I would share that as an option.

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Ismail Cool

Quality auto parts..it says close at 9pm..but 6pm close…don’t trust the google they never know shitt

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Baird Stokes

Quote me a price for a transmission, I asked for and email never got one! Called them back and the short of it is they told I did that I must check my spam, which I did still no email! Called them back bottom line I as the customer is wrong they are right! Imagine if you will you buy a part that doesn't work, if they are going to argue with about an email! Wow, my impression is they are scammers crooks and from what I see of their reviews its proven out! Stay away from quality auto parts!