HDZ Auto Parts AZ 85019

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Boogie P

Purchased a used engine from them, so far no issues with how its running.<br>The customer service wasn't anything to complain about and they were very communicative but It would be nice if they had some form of a receipt they could give you for anything purchased through them. Overall it was an easy transaction, and they held up to there end of the deal

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Karina Andrade

I deeply regret doing business with Jesus and Cass, the owners of HDZ parts . I sent my daughter to pick up a motor I had negotiated for over the phone with Jesus, and it has turned into a complete nightmare. The motor they sold me was completely faulty, and when we tried to get in touch to resolve the issue, we were met with nothing but silence. The place has been closed for over a month, and no one answers the phone despite their wife, Cass, being responsive when I was negotiating the sale.<br>I paid $850 for what was supposed to be a working motor and an installation, but what I got was a broken motor. I’m now out $1,000 with no way to get a refund or replacement. During the negotiations, Jesus claimed they were going through a difficult family situation, which I understand, but this is just an excuse to avoid accountability. When I first called, they answered immediately, but now that I’m trying to fix their mistake, they’ve gone completely radio silent.<br>To make matters worse, the way my daughter was treated when picking up the motor was downright disrespectful. They threw the motor onto the truck like it was just a piece of junk, showing no care or professionalism. It’s clear they don’t value their customers at all. I’m extremely disappointed and heartbroken over this entire situation, and I would advise anyone considering this business to steer clear. These people are cold-hearted, unprofessional, and untrustworthy, and I would hate for anyone else to go through the same stress and financial loss that I’m facing right now.<br>Please be warned - this place is a scam, and these people don’t care about their customers

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Maycon Benavides

I had a very disappointing experience at HDZ . I purchased a part from this business, and after installing it, I found that it was defective and didn’t work at all. I immediately tried reaching out to the owner to get either a refund or a replacement, but the owner has been completely unresponsive. I’ve left several calls and messages with no reply.<br>I’ve also heard from other customers who’ve had similar issues, with some even reporting being sold defective transmissions. This is not a business that seems to care about their customers. I’m out of money and stuck with a car that’s still not running, all because this shop failed to deliver on what was promised.<br>I would strongly advise anyone to steer clear of this place. I’ve been robbed of my money, and now I’m in a worse situation than before. Do yourself a favor and take your business elsewhere