Aces Custom Automotive & Towing + Recovery NY 12603

I

It's Brittany Nicole TV

I had a very disappointing experience with this tow company. We were given an estimated time of arrival and were repeatedly told the driver was “nearby” and would arrive in 5 minutes—but those 5 minutes turned into over 3 hours of waiting.<br><br>During that time, we were continually misled about the actual location and arrival time of the truck. To make matters worse, the company refused to answer calls from our insurance provider, which only caused further delays and frustration.<br><br>Delays can happen, but dishonesty and lack of communication are unacceptable—especially when customers are stranded and relying on accurate information. I would not recommend this company based on our experience.

R

Ray VanCuran

Used this business to tow my motorcycle this past Memorial Day after receiving a flat tire on the interstate.<br>10/10 service, super quick and a competent tow truck driver, Donavan. Donavan was very friendly and efficient with loading up my vehicle and ensuring it got back to the dealership safely.<br>Would definitely be happy dealing with again in future.

T

Thomas Malone

Aces Automotive was tapped as my roadside assistance for an issue I had with trailering my boat. One of my trailer wheel bearings had an issue on the NYS Thruway. Nick was the person who assisted in getting my boat and trailer to a nearby repair facility. I cannot say enough words of praise and thanks for his simply outstanding customer service, empathy and just being a great person. I wholeheartedly endorse this company for your towing needs if an issue ever arises. Thank you again Nick for all of your assistance!!