Nisqually Automotive & Towing WA 98516

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Aaron Zhukov

Thank you to the two drivers that came out yesterday on a holiday week, took time away from there family to tow me to the nearest Kenworth dealership after my truck simply died on me and wouldn’t restart. Both of the drivers were professional and knew what they were doing. I spoke with Tony, the gentleman who set up the tow. ETA was a lot quicker. They got there within the hour and had me all hooked up and ready to tow within a very reasonable amount of time. Thank you again for helping a fellow truck driver out. I appreciate your service and dedication.

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Josh

I had a really frustrating experience with Nisqually Automotive the other day that I would like to share. Before Christmas, I called to schedule an appointment for my brakes, which they had replaced before. My brakes started making a tapping noise after I had to use them heavily during an accident, so I explained the issue in detail. The receptionist told me I could bring my car in on January 3rd. But when I called on the 3rd to confirm, they told me there were no openings and that I’d have to wait until January 15th. This was beyond frustrating because it completely went against what I was told earlier, and being given such a small window to bring my car in felt unreasonable.It then took over ten days of constant calls just to get in touch with a manager, even though they kept promising someone would call me back—which never happened. When I finally got through, they scheduled me for January 15th at 2 PM. On the day of the appointment, I brought my car in expecting them to actually inspect it properly. Instead, the mechanic just took it for a quick drive. At first, he said he didn’t hear the tapping noise I described (which happens every single time I press the brake pedal). Then he completely contradicted himself by saying he did hear a tapping noise but claimed it was caused by a relay under the dashboard. That explanation made no sense because the noise clearly happens when pressing the brake pedal—it has nothing to do with the dashboard or any relay.What really made it clear they didn’t want to deal with my issue was when I asked what to do if the tapping noise continued. The mechanic told me to take my car to Brian’s Auto Shop—basically passing me off to someone else instead of fixing the problem themselves. It felt like they didn’t care about helping me at all.The whole experience was unacceptable. Their communication was terrible from start to finish, they didn’t take my concerns seriously, and the mechanic’s explanations were inconsistent and unhelpful. I won’t be going back to Nisqually Automotive, and based on this experience, I wouldn’t recommend them to anyone.<br><br>UPDATE:<br>about a year and a half ago, Nisqually Automotive told they performed a coolant flush, changed the radiator cap, and replaced the thermostat. When I drove out of the parking lot, and on Marvin rd., my car started overheating. I had to pull over immediately, and call them back. First, they didn't offer a tow back to the shop, so I waited for it to cool down, and carefully drove it back to the shop for them to fix it. I was told it just needed air pockets out. For the a year and half, the temperature, and coolant system seemed normal until i suddenly overheated. Upon inspecting the hoses for the upper radiator, I noticed a huge hole blown out of the hose. I had to buy a new thermostat, upper and lower rad hose, filler neck for going securing the thermostat, radiator cap, hose clamps, coolant, oil, and oil filter. Upon removing the thermostat, I noticed it was off-set. For my particular car, there a re notches that are suppose to line up when placing in the filler neck. Its oriented to go in only one way. However, a year and a half ago, Nisqually Automotive carelessly put in the thermostat without lining it up properly. this means that, for a year and a half, my car was slowly leaking oil in the coolant, and coolant in the oil. It built up over time enough to block the coolant system, and the hose to explode a hole in its side. I replaced the hoses, filler neck and thermostat, and I performed a coolant flush with distilled water, but first drained the old coolant by removing the lower rad hose (no petcock, and is likely why the mechanic failed to actually flush the whole system) and nothing but mud came out. I let it run for 10 min with distilled water and heat on high with the new thermostat seated correctly, I drained the water, and replaced it with pre diluted coolant, and since then my car has been running like a champ. I called Nisqually to speak with the manager to let him know of the situation, but I was dismissed. I Do NOT recommend!

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Mathew Weaver

My truck threw a rod bearing on I-5 South Bound comimg down Nisqually hill Monday Evening the 8th of December 2025. I coasted into the Chevron Extra mile Gas Station managed to park the truck under the sign out of the way of the fuel pumps and through traffic. I went in and got a few items and told the cashier what happened and asked if it was ok that I stay the night in my truck. I was told yes no problem. The next morning I went in and spoke with the day shift cashiers and asked if I could leave my truck there for a few days and I would be back to get it? Iwas told yes. I called on Wednsday to check on it and again was told it was ok. On thursday evening about 10pm I showed up to get my truck and it was gone. Come to find out the Manager of the Extra Mile called and had it towed by the company across the street. So I called the Towing company across the street Nisqually Automotive and Towing. I was told that they impounded my truck and it was just over $500 to get it out plus an after hours fee which I did not have. The next day I called to find out how much it was and why they towed it since I was told it was ok where it was. They told me it was $700 and the manager from Extra mile called and had them tow it. Across the street for $700 I asked and the guy said yep, and since today is friday I will have to pay an after hours fee because I couldn't get down there until sometime in the evening and they are closed on the weekends and are charging me $250 per day in thier yard. Come to find out the Exta Mile Chevron is owned and ran by Nisqually Automotive and towing. So I am being charged for them to tow my vehicle 700 feet across the street and put behind thier fence which is still their property they own the store as well. Why an I being charged a towing fee for them to move my truck around thier own property? I wonder had parked my truck in their parkig lot would they have charged me to put it behind the fence and still call it impounded? Sounds more like theft to me since they own all of that land.That is one good scam they have by towing vehicles from the gas station since they are owned by the same people. How is that legal? These poeple lied to me about my being ok and have been rude each time I called. This has caused many other problems as well. They have ruined Christmas for my two little boys. Since I dont even have enough to get my truck out. If by some miracle I can come up with the $1,000 it will cost come tomorrow that will be all I have. Nothing left for Christmas and my sons. These people are CROOKS. I will never have anything to do with them and their Extra Mile Chevron again. Be warned this is the absolute truth. You can't make up a scam that good. There has to be something illegal about what they are doing and I am going to find out. Starting with the better business bureau and the Attourney General along with Labor and Industries. I give them ZERO Stars I just had to click one so I could post this message.