Towbuster Towing NY

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Zee Morrell

Towed my friends car when they had over an hour left of parking that they paid for. We had to call ten times before finally getting through to them, and when we did the man on the phone was rude and condescending. He said they would have to pay $150 to get the car released even though they had effectively stolen it. We threatened to call the police and they towed the car back to the parking lot but didn’t tell us, so my friends arrived at the tow company to pay the money, fully intending to dispute it with the city to get it waived, just to be told they had to go back to the original lot. Absolutely awful customer service, zero communication, incompetent staff.

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Riley Hanrahan

Stole my friends car out of the Park Ave parking lot, that had been validated/paid for by the restaurant we were eating at. Car was validated from 6:20-8:20, and was towed at 7:15. When they actually answered the phone after 10 attempts the man was rude, belligerent, condecending. When my friends showed up at the tow lot to get their car, the operator essentially laughed at them as he said it was returned to the lot they originally parked in. More than an hour after first contact. Ridiculous. The city should not being contracting this company to manage its parking lots if this is the way people get treated after they STEAL THEIR CARS!

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Nancy Everts

DO NOT USE them !!! Absolutely horrible! My road side assistance hired them to come help me , he could not find me , and after 1 attempt , then had someone else call me to tell me he wasn't coming because he already spent too much time trying to find me!!! NICE 👍 , just left a female and her daughter to find someone else now !!! That was their job to find me and help . I actually give them NO STARS