Executive Towing And Recovery FL 33023

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Zak Bouggarne

My only experience with Executive Towing and Recovery was today January 8th at 1:20pm when the lunatic behind the wheel of 00527 followed the same route as me from Sample road through to Lyons.<br><br>He spent the entire duration driving recklessly in a 10k lb tow truck at a consistent 25-30 above the speed limit. Glad to see their company making us all less safe.

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K. Jimenez

I parked in the Walgreens-approved lot at Young Circle in Hollywood to shop at that Walgreens. As I returned, an Executive Towing & Recovery truck was in reverse, backed up to my car, hooked it and started to drive away. The driver (Ron) told me I had left the property. I explained I had only been in Walgreens. He asked me to get my receipt and said he would wait. I asked him not to tow while I retrieved it, and he agreed. When I returned with my receipt (time-stamped 7:49 PM), the tow truck and my car were gone.<br><br>No on-site release (“drop”) was offered, (required per Consumer Bill of Rights 2b) even though I promptly returned to provide a proof of purchase and had engaged the driver on site. I then had to take a $19 Uber to the lot and paid $185.91 to retrieve my car. I was in Hollywood visiting my husband in ICU at Kindred Hospital, so this was an especially difficult and costly experience.<br><br>I’m requesting that management review this tow (including GPS/body-cam/dispatch records, if available) and issue a refund of the tow charges. Based on City of Hollywood towing rules, when an owner is present before removal, there should be an option to pay a service/drop fee for on-site release; that did not occur here. I have attached my Walgreens receipt, time stamped picture of tow truck reversing towards my car, and tow paperwork showing the times, and I will be filing a formal dispute with the county. I appreciate a prompt, professional resolution and steps to ensure on-site releases and clear communication are consistently provided.<br>If there was an option for negative stars, the required one star would not appear.

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Maddie Dozier

I had a medical emergency and had to park illegally to run into the store. I fully acknowledge that. What I did not expect was to return in under five minutes to find my car already gone. I immediately called the number on the towing sign, but no one answered. Thankfully, a police officer happened to be nearby. After hearing what happened, he told me to go inside Walgreens to ask for their number and mentioned, “they do this all the time.” He also implied that someone may be watching the Publix lot specifically to tow as soon as a car parks.<br><br>The Walgreens employee was extremely kind and gave me the number, but I had to call three separate times before anyone responded. This added even more stress, especially since I then had to take an Uber to the tow lot, which was in a very rundown and uncomfortable area.<br>When I arrived, I was told they would only release the car if the credit card matched the registration. My husband and I share an account and I didn’t have the card with me. They refused to make an exception, which forced us to run across busy oncoming traffic to the CVS across the street to get cash.<br><br>The entire experience was incredibly stressful, especially considering it began with a medical emergency. While I understand parking rules exist for a reason, the way this situation was handled felt predatory and deeply unethical.