ASAP Towing & Storage FL 32206

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Brett Karen

Having my beloved truck towed, hurt my heart! But after dealing with Jason Henderson and James from A$AP towing, It made it a little easier. They were kind and courteous and timely… Which, as we all know is huge when it comes to getting our vehicles towed where they need to be! James, was the driver, and he was knowledgeable and understood how important my truck was to me.<br><br>I hope I never have to deal with any towing company again… But if I do, I will definitely call ASAP Towing. Great customer service, timely, courteous and careful w my baby!(my truck;)..⭐ ⭐⭐⭐⭐

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Monet Baker-Weatherspoon

If I could give zero stars, I would.<br><br>On Christmas Eve, ASAP Towing towed all three vehicles belonging to my family from a Walmart parking lot on the Westside near 103rd Street in Jacksonville. We were customers, not overnight parkers. There were no visible tow-away signs, time limits, or overnight restriction notices where the vehicles were parked. Still, every vehicle was taken within hours.<br><br>The entire situation felt predatory, not protective. It honestly appeared like a pay-to-tow setup, where customers were targeted the moment Walmart closed, as if someone was waiting for the opportunity to clear the lot. Whether intentional or not, that is exactly how it came across.<br><br>When I called ASAP to locate our vehicles, the dispatcher who identified herself as Alexis was rude, dismissive, and openly unconcerned. She stated it was Christmas Eve and she “didn’t have time.” No empathy. No explanation. No assistance.<br><br>When we arrived at the yard, my children and I waited about 45 minutes in the cold for someone to open the gate. Once inside, the attendant was sarcastic, refused to retrieve the vehicle, and made us walk to the back of the yard ourselves to find it. This was late at night, on a holiday, with children present.<br><br>We paid only because we were told the company would be closed on Christmas Day and we would be stranded without transportation. That is not customer service — that is coercion through circumstance.<br><br>This company showed no compassion, no professionalism, and no accountability. Christmas Eve with children should never turn into a towing nightmare. Families deserve better than this.<br><br>I strongly advise anyone parking near this Walmart location to be extremely cautious. What happened to us felt less like enforcement and more like a cash grab.

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Joanna Kryceski

What can I say, other than THANK YOU!! I just bought a car, and within days of purchasing it, the car won't start. So I called around to other towing companies for pricing. On my third call, I reached ASAP towing, and not only did they have the lowest price, they gave me another discount on top of that blowing the competition prices out the water. This might be insignificant to most, but to this small business family, that savings was major for us. Not only did they have the lowest price, but they also had the quickest response time,of a tow truck showing up to my house, that I have ever experienced in my life. Our driver's name was Santana, and he went above and beyond to make sure we were well taken care of. I have never come across this excellent of customer service, then what I experienced today. From the phone call, and the lady that scheduled me (I should have gotten her name), all the way down to our driver, Santana. I will never EVER call another tow truck company ever again as long as ASAP is in business. Best experience ever!! Thank you for making this stress free for us!