Copart - Phoenix North AZ 85085

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Travis Burdess

Great customer service. Missed my appointment to pick up car due to unforseen problem on our 8hr drive to get there. They went ahead and loaded the car on the trailer, I know they didn't have to, as rules are rules, but I am deeply appreciative they did, as I would have had to leave the car there for a few weeks till I could get back to AZ to pick it up.<br><br>Loader was very helpful, weight distribution was off, so he took it off and flipped it around.<br><br>Very nice people.<br><br>Only complaint I have is for coparts phone system as a whole. Spent 30+mins getting transferred to differ yards all over the US. They could desperately use a operator that just transfers incoming calls.

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John H. Johnson

My car was towed to Copart after an accident. I went there to retrieve some personal property items. After some confusion (someone kept moving the car to different locations within the lot) a delightful and very helpful young lady named Lillian took the initiative to go through the vehicle and retrieve much more than the 3 or 4 things that I had in mind! She filled a large shopping bag! She even had someone connect jumper cables to the battery to open the trunk!<br>Other office staff were friendly and made sure that I had a place to sit and cold water to drink, but it was Lillian who stepped up and got it done! If I could give Lillian 10 stars I'd do it!!!<br>Thank you Lillian! You're a rock star!

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Faith Maxson

Must have memberships before car viewings which you do online or painstaking with their call center.<br><br>Even if you win a bid the seller can decline...oh and there will be "hidden fees".<br><br>Seems more like an entrepreneurial endeavor or mechanic specials rather than for general public bidding.<br><br>Also, bring your own safety jacket to save on an additional charge if you do get that far in the process.