G & G Impounding, LLC. TX 78724

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Christian Wallace

My neighbor of 12 years was a tow-truck driver. I understand that people have to do even the worst jobs to make a living for their families. I believe that this profession can be done honestly and with dignity. My experience with G&G does not represent that. My truck was towed from a lot with confusing and unclear signage. They towed quickly from a lot with plenty of additional spaces and took it to their yard. They charged the maximum allowed in Austin and then charged additional fees, such as storage, even though I was at the yard before my truck was unhitched. Towing is a necessary occupation, but I’m not sure how someone can live with themselves knowing they’re scamming their own neighbors.

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Steve McBeth

Has to be the very worst place in Austin<br>People are extremely difficult to reach and when you do set up a pickup time they are an still an hour away how do they pickup the vehicles and just take it joy riding for over 2 hours after pick it up this place is extremely expensive and unprofessional they have 4 people out here waiting over an hour to get our vehicles but they are still an hour away what a bunch of clowns who operate way outside of business hours probably illegally

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Tracye Salyer

Unprofessional, misleading, and predatory towing<br><br>This is the second time GNG Impounding has towed my car from my own apartment complex, where I am a resident. This should never have happened.<br><br>Their customer service is extremely poor and dishonest. I was told to call one hour before pickup, which I did. When I arrived, no one was there. I called again and was told they could not help me that night.<br><br>The next day, I called again and was told they open at 8:00 AM. I arrived at 8:20 AM — still nobody there. When I called, they suddenly changed the story and said I had to call one hour in advance again, even though I had already done that the day before. The employee then hung up on me.<br><br>Meanwhile, they keep adding excessive fees while making it impossible to retrieve the vehicle. This feels intentional and predatory.<br><br>This company wastes people’s time, provides false information, and treats customers with complete disrespect. I do not recommend GNG Impounding to anyone. Tenants should be warned, and property managers should reconsider using this company.