Copart - St. Louis MO 63044

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Emma Leach

If I could give zero stars I would. My car was towed here after a accident that rendered it a total loss (I was t-boned, not my fault.). I went to go pick up my items after and they had been packed for me, which was nice, but when I got home it became apparant that items were missing. There was nothing stating what had been trashed, stolen, or kept so I lost about $100 worth of my personal property. Then, I could not locate my title and called to see if it was in the car as an absolute last resort. I was told it had been found and they would handle the process of uploading it to my insurance company. That was on Friday, 12/26. I called yesterday morning (12/30) after receiving a call from my insurance company asking where my title was. I called copart to ask why they hadn't done what they told me they would do, and was told that they never had my title and that I had confirmed it was in the car, but no one had been out to check. I NEVER CONFIRMED IT WAS IN THE CAR. THEY TOLD ME THEY HAD RECEIVED IT. That was THREE DAYS that nothing was done. I explained what I was told on 12/26 and the manager stated that they would order me a duplicate title that day and would upload the information to my claim. I called this morning, 12/31, over 24 hours after the manager and I had spoken, and they had not ordered the duplicate. I was told it was being ordered now, but who knows if they'll actually do their jobs today. I will be following up before the end of the day to confirm it was ordered and if it still has not been I will be contacting the Department of Insurance and the BBB. This is absolutely ridiculous and if your car is towed here, expect the worst experience of your life and more stress headaches than you should ever have.

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Amanda Burke

We drove 3 hours to come pick up a buy it now car and let me tell you that this is the absolute nicest copart facility that we have been too. The entire staff was friendly from start to finish. We will definitely try to buy from here again. After putting in oil, coolant, and a new battery we drove the car 3 hours back home.

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Kevin DANDY Dandois

First Off Anybody that has found a lawyer to talk to about Copart feel free to contact me as I would be happy to talk to one in pursuant to suing this company for negligence as well as destruction of personal property and damages while my vehicle was under their care.<br>Safeco sent my vehicle to Copart for estimation of damages. My drive-train was fine wen it left my home to go to Copart ,when all was said and done and Copart sent my vehicle back home My Transmission,transfer case and maybe my engine was destroyed by damages either loading or unloading my vehicle off of /or onto the roll back truck that either brought it to them or from them . They have no pictures showing the damages were done before they received my vehicle (which is funny with all of the other pictures they took) I sent them a picture of my vehicle loaded up and coming to them with my drive train being in correct location and not damaged and I sent them pictures of the damages when I got the vehicle back.<br>If there was a ZERO star I would click on it.<br>I have contacted multiple members of management since the day it was finally dropped back off to me and was told to "do what I needed to do the last manager"<br>This is not the way a company should treat people and I am ashamed of Safeco for doing business with them as well.<br>I won't bother posting all of the pictures but here are 2 that clearly show the damage sustained from my dealings with Copart. This is just the first step in showing my unhappiness with Copart and the way that both ,myself and my vehicle have been mistreated.<br>I can't wait to hear your stories of mistreatment.