Big Al's Towing & Recovery, LLC WY 82001

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Colt Sullivan

Had a dead battery and Will was dispatched out and got me goin quickly. After he left I got to the on ramp towing a 45 ft RV and my truck went into limp mode and wouldnt go over 15mph. So I submitted another request through my insurance and he was quick to turn around and take me to a repair facility in Cheyenne and was back to me in about 30 mins. Jose was awesome as well, he was extremely polite and professional on the phone. He listened to my concerns and kept telling me “we will get you taken care of, dont worry” here I am stressin out tryin to get down the road. After bein stranded in the cold for the night, luckily I was at a hotel, so I went ahead and got me a room. After we dropped my truck and trailer off He drove me to the hotel so I can get a room and didnt leave until he made sure I had one. These guys provide top notch service and it was an excellent experience. If it ever comes to it, Ill use them again, but hopefully I dont have to. Lol. Thanks Big Al’s team, you guys are the best.

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P S

My entire experience was excellent. Once my roadside assistance plan gave my info to Big Al's, they contacted me to confirm my location, and they showed up quickly. Everyone was super nice and helpful. I want to say Pedro was the first person I talked to (I'm not 100% positive I remember the correct name, but I hope I'm right), and Will picked up my jeep from way outside town on a dirt road. Both were fantastic, understanding, super positive and friendly. Truly appreciate all the help getting my vehicle back to the service center to get fixed!!!

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Carl Pappert

Tried starting my Escape this morning and all I got was some garbled noise. AAA suggested a couple of local folks but I already knew Big Al's from two or three previously uses of their services. I was told 30 minutes by Mike, but Jordan was there in 15 or 20. He took my car to my regular mechanic quickly and safely. Thanks to all.