Central Kentucky Hauling KY 40510

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Ellen Masters

For two weeks, one of my two herbies has not been dumped. I do not owe this company a dime. They hold the cans 4 feet or better from the ground and then drop them, which is most likely why one of my herbies is missing the lid. The lid has been missing since we moved here and no one will ever answer the phone or call me back. They don’t even know that we live here! And I would also like to know why a truck will come by and dump one can and leave another one? Not just mine, either. Then, three more trucks are on Owenton Road at the same time! The absolute worst company I’ve ever had the misfortune of dealing with!!! TERRIBLE SERVICE!! One star is far too much!!

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Ashley Berkshire

I live across from a business that uses this service in a downtown area and a very narrow street separates me and the business. Repeatedly for a year or more they violated the noise ordinance by collecting garbage at 3, 4, or 5am. Since the street is so narrow it requires the truck to pull up, back up, pull up, back up for 10-15 min. All while the truck is revving and beeping. Then the banging and clanging of collecting the huge dumpster (not garbage cans). Then repeat the backing up, pulling up, backing up, revving and beeping. This all happens directly outside my window. I contacted the company a few months ago after seeing the logo on the truck informing them I'm going to start filing noise complaints. I couldn't take it anymore. They first tried to deny it was them and said it was a city truck. I informed them I had pictures and why would I contact some random company I have never heard of if it was a city truck? Someone then emailed back saying they spoke to the GM and would change the route to accommodate the noise ordinance. It seemed ok for a couple weeks, now it is back to what it was but WORSE. Now the truck comes 2x in a single night. The first they just do the pull up (revving), back up (beeping) over and over, then come back an hour later (just as I'm finally falling asleep) to do the back up/forward thing all over, then empty the dumpster, back up/ forward all over again. Now I'm losing TWO hours of sleep. I bought $50 ear plugs and they don't help. It sounds like I have an air compressor that beeps inside my apartment. I have tried emailing back, but they are now not responding. I'm over it and will now be reporting every violation of the noise ordinance. My sleep has been affected for over a year and I tried resolving it with them for months. If they would have done what they said, and changed the route this would be moot. If they respond here and say they did, it's not true. Just look at their Better Business Bureau page.

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Elizabeth Ott

The axel and wheels came off our trash can SIX WEEKS ago and still hasn’t been replaced/repaired despite calling five times. I also requested a letter to pass on to our HOA, as they are frustrated as well, and also for a manager to call me. To date, I have received nothing. No call, no email to forward to my HOA and still no repaired/replaced trash can. If I performed my job the way these people perform theirs, I’d have been fired a long time ago. Pathetic.