Ketterle and Sons Towing and Recovery | Orlando FL 32809

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Rafael Arroyo

Ketterle & Sons Towing were contracted to tow my stolen BLACK 2015 BMW i8 Base, which Ally Bank Fraud department was informed early this year. It has been reported to the police, DMW, and has been identified in the NICB.org database records as theft. The tow truck driver arrived at the house, checks the VIN#, begins to backup the tow truck, and while he was scraping my driveway my neighbors come to inform him thats not the vehicle he's looking for, a WHITE 2019 BMW i8 Convertible Roadster, and to check the VIN#. The driver disrespectfully tells my neighbors that he knows the VIN# is different so my neighbors asked him why he's continuing. He became upset and verbally began to insult the neighbors so they started to argue. The crazy part was when the driver said he was going to call the bank to get permission to tow it anyways. He also commented that he was going to be drivering around. I contacted the bank, informed them if this happens again I would have the driver arrested for trespassing and they would have a lawsuit on their hands. See attached pictures of the 2 different vehicles together before the black one was stolen and the deep scratches the driver left on my driveway. What's horrible is that the company is the one looking bad because of unprofessional driver.

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Kevin ONeil

Honestly, I got towed. But for a tow company they are understanding, they worked with me, not on price but to make the process easier. They were polite and thats all you can ask for. I apperciate they dont try to ruin you. Its just a business. They were understanding my car did not start and worked with me on a resolution. Perry was the guy I worked with at the Kissimmee location.

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Hilary Armstrong

Great service when I really needed it. I was stuck about 30 minutes from home and they made the process stress-free. The driver was caring, professional, and kept great communication the whole time. Got my car closer to home safely — highly recommend!