Lake Auto Parts NY 12019

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MFlow Personal Training (MFlow)

To the point, good pricing,no nonsense and pretty trust worthy..Did business with them for over 12 years. I still approve

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isiah rouse

If I could give no stars, I would. I inquired about a part for my car a week prior, and was told the part was still in stock. During this initial call, I was told that I would have to pay for the part before arriving and even seeing the condition of the part. I don't know why or how that would be considered ethical, as the part could have been just as damaged as my current part is. I called on Thursday the 23 to ensure the part was there, as their site had it listed as "off and ready". I was told, "we will call you back in an hour" because they need to put eyes on the part that is still located on the vehicle, despite being listed as removed already. Okay, not a huge deal. I wait until 12:30pm, and still no call. At 1pm, I call back again, because at this point I need to either be able to obtain the part or order it elsewhere. I was told "we are busy, you're going to have to wait". Okay fine, I give them until 3pm and I call again. Still told "we haven't been out there yet." I place an online order elsewhere to obtain the part because at this point, they close at 4:30pm and the chances of me receiving this part have dwindled down. At 4:05pm, I am contacted to finally hear them say "oh we can't sell you the part anyway". Horrible way to do customer service, especially with car parts and people losing daylight quickly in the winter to install things. The way that my wife was also spoken to when she called to check in on the part was not professional, as she was told "we already told your husband he would have to wait until we had the time", yet you're a business that runs on customer service skills for those in need of car parts?

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Katlyn Davis

I’m not sure why there are so many negative reviews but I love this place. I’m giving 4 stars because the guy that answers the phone is ALWAYS grumpy but when I went there I got him out of his grumpiness and actually had good conversation. The parts are always in good condition; the service is fast and easy. Give these people a break guys; they’re tearing parts from vehicles, I’m sure it’s not a fun job. I’ll continue to purchase here whenever I need too.