Ray Hyde Paint & Body Works LA 71302

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Devon Barron

I took my vehicle to Ray Hyde Paint and Body for an estimate of about $2,500. They told me parts had to be paid in full before repairs, so I paid for all parts and labor upfront. I dropped my vehicle off on Monday, 11/11/25 and received daily updates throughout the week. On Friday, 11/14/25 I was told my vehicle was ready.<br><br>I returned my rental and arranged for a ride to pick up my vehicle, only to find that the damage had not been repaired. The driver front bumper end cap, the lower valance, and air deflector was still the same damaged parts that were supposed to be replaced,<br><br>When I brought this to the attention of the office staff, they claimed they only “take payments,” even though they were the same people who originally wrote my estimate. They called the body shop manager, Chris, who immediately became argumentative and insisted everything had been repaired. He even went as far as digging through the trash to show me parts he claimed were replaced. Ultimately, it became clear they had ordered and installed the wrong parts—replacing things that weren’t broken while ignoring the actual damage.<br><br>Then, instead of taking responsibility, they asked me to pay another $570 so they could order the correct parts. So I ended up with an unrepaired vehicle, paid for 5 days of a rental for nothing, and was asked for even more money because of their mistake.<br><br>This was an incredibly frustrating and unprofessional experience. I will never bring a vehicle to Ray Hyde Paint and Body again, and I absolutely cannot recommend them to anyone. A complete disappointment and, in my opinion, 100% scam.<br><br>***Update*** 11/19/2025 12:06 PM<br>I appreciate the acknowledgment that the wrong parts were ordered and installed, but several points in your reply are inaccurate and need to be corrected.<br><br>First, at no point did anyone “get me to stop yelling.” I was understandably frustrated after discovering that my vehicle which that had already paid for in full was not repaired at all. Pointing out unrepaired damage is not “yelling,” and characterizing it that way is unprofessional and dismissive.<br><br>Second, the claim that you did not ask for additional money is simply false. Chris told my husband that the business would cover additional expenses and then the receptionist/estimator contacted the company paying for the repairs to collect additional money, the receipt clearly shows an additional $570 was paid.<br><br>Third, my husband did not “apologize for becoming heated.” He expressed frustration because we had just returned our rental vehicle based on your assurance that repairs were complete, only to find out the damage had not been repaired.<br><br>Lastly, you failed to mention an important detail: An appointment for me to return was never made, I was told that when the parts came in I would receive a phone call to schedule an appointment. When I did receive the phone call, I explained that I have a very tight schedule and I would contact you as soon as I am able to schedule a time to return.<br><br>Your response attempts to shift the blame on myself and my husband as the customer, instead of taking clear responsibility for the errors made from start to finish made by your employees and your company. The facts remain:<br>• I paid in full upfront.<br>• I was told my vehicle was repaired when it wasn’t.<br>• The wrong parts were ordered and installed.<br>• An additional $570 was paid due to your mistake.<br>• And I was the one left without a repaired vehicle after five days of rental charges.<br>Your public reply does not reflect the full truth of the situation, and it certainly doesn’t reflect good customer service.<br><br>***Final Update*** 11/21/2025<br>I called to schedule the return of my vehicle, and they were quick to get me in with an appointment to drop it off on 11/20/2025. I was able to pick it up today, 11/21/2025. Chris and the other employees apologized for the mix-up and explained it was an honest mistake they wanted to make right. My husband and I appreciate their effort and the final result. The repairs are complete, and the vehicle looks excellent.<br><br>Deborah Shelton (Owner)

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Sharon Rose

Excellent customer service. They went above was expected. Somehow the survey issued to me had a question that was not appropriate at that time and it cause it to appear like I was dissatisfied, but I'm very satisfied. I just got the car backva few days ago so it's not like I know if I need to return it for any reason. Maybe remove that question from survey or wait at lease 30 days or so before sending survey. But overall it is definitely a 9.5. Less than 10 only because of the survey questions not because of the quality of work. The quality of work is excellent.

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Leslie G

I had a great experience with them repairing damage to my driver's door due to someone backing into it. It took 2.5 weeks total but the insurance provided a rental car for that time. The only thing I could have asked for differently is status updates along the way. I had to call them each time, but that may not be an issue for non-anxious people.