Fox Volkswagen MI 48307

D

Dee Lee

This is my experience regarding my recent service appointment for a check engine light. I scheduled the visit online for 7:45am and arrived on time. In fact I was the first to arrive on that day. While check-in was smooth and I appreciated the courtesy ride to my workplace, the rest of my experience fell well short of expectations. Despite early appointment, my car was never serviced at all by the end of the day. I made a call around 1pm to inquire about status and was told that my car was next in line. After work, I had to take a taxi back to the dealership at 4:30pm only to learn my car never entered the shop. I understand that service delays can happen but what truly disappointed me was the complete lack of proactive communication. A simple courtesy call with status update or estimate time would have made a world of difference and saved me time and money. I hope someone will take this feedback into account to improve transparency and customer care. It’s unfortunate that my first visit to the dealership left such a negative impression.

A

Alex Szymanski

Easiest, most enjoyable vehicle purchase experience I’ve ever had at any dealership! Elizabeth in sales and Brooke in finance both did a great job and went above and beyond my expectations.

a

amy robbins

I went to this dealership on 5/31 and signed a lease for a new vehicle. There was a delay in getting the paperwork ready, and I was told they were having IT issues. There was no issue waiting, and the papers were signed that day. The plate was moved from my old car to the new car, and I thought everything was all set. I did not receive a copy of the paperwork at that time; I was told it would be emailed to me. Four days later on 6/3, I still had not received my copy, so I emailed the dealership, and they sent it to me the next day. Then, I get a call on 6/12 stating that there was an error in the lease paperwork, and I needed to sign a revised lease. It was due to the IT issues that day, something with the acquisition fee being wrong, but I was told verbally that nothing that would change my payment or any of the lease terms. FedEx sent the paperwork, and I signed it and sent it back quickly as requested. I did not notice at the time, as I was paying close attention to the dollar amounts, that the lease start date had been changed from 5/31 to 6/11. Then, I get another call on 6/19 stating that there is a problem with transferring the registration—19 days after I initially signed the lease! Turns out the plate number on the paperwork was incorrect. By this time, I had already moved a different plate onto my previous vehicle since it was too early to turn it back in to Chrysler. I had assumed that 7 days after I signed the new lease, my registration would have been transferred. Well turns out it wasn’t, and because I had no active registration anymore to transfer, I had to pay $276 for a new registration on my new vehicle--there was simply nothing they could do. This has been the worst experience I have had with a dealership. Any other vehicle I have purchased has been settled at the signing table, and 37 days after I signed this lease, I had to pay more money to avoid getting a ticket, because my paperwork was not handled correctly. I will not return to this dealership, nor would I recommend shopping here for a new vehicle.