Rand Auto Techs IL 60004

J

Jeff Thune

My first visit dealing with Nichole was very positive, however subsequent visits were bad experiences. Went in for a bearing replacement and was quoted double what another local shop quoted me. Third time I called and made what I thought was an appointment with "John." He asked some basic questions regarding my tire size which I gave. I said I would arrive in 10 minutes, which I did, and was told they would get me in right away. Caution, John was not honest as I stood around waiting for 40 minutes until I finally asked for my keys and promptly left. "John" had a stand offish attitude, spoke to me in a condescending manner, tried to tell me I didn't know my tire size, total lie, and was not honest. I would strongly urge you to go elsewhere or only use this shop if Nichole is there. I will never deal with "John" or give my business to Car-x as a result of this poor treatment. I see why the parking lot is empty most days when I drive by.

M

Mark Sokolowski

Updating my review, once again I went to my dealer and had a heart attack as they provided me a laundry list of scheduled maintenance while I went in for an oil change. I declined it all as the total would've equaled a mortgage payment. So I headed back to Car-X. New manager Jason pointed out that a lot of the items the dealer recommended to do had already been done at my last visit at Car-X! Then he told me details about the new brake/rotor warranty -- which I took -- and then gave me a discount on other service, that was already cheaper than what my dealer wanted to charge. Car-X is my place for car repairs.<br><br>OLD REVIEW<br>This is my go-to garage for repairs. Nicole, the manager, and the mechanics, provide wonderful customer service. They always provide me with their honest assessment of the issue and take care of it. They've even told me, no, you don't need to replace that at this time when they could've padded the bill. They always do a great job and I feel my car is running the way it should and is safe.

G

Greg Bentz

Kevin is a pleasure to deal with and attentive to details and Mike the mechanic is one of the best around- I don't trust many people to work on my vehicles as the end result is less than acceptable from other shops. Mike does it right and makes sure you are completely satisfied with the repair being performed from oil changes to timing belt/chains to alignments- Mike is the man!<br><br>Post visit on 7/13/21: Again Kevin and Mike were awesome! Always a pleasure to deal with and very thorough!<br><br>Thanks again guys!<br><br>I highly rate this Car-X location!