Bob's Auto & Truck Repair IL 60016

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Самара Толонбаева

I was here yesterday, they fixed my tire, but the next day it went flat again. I went back, and they showed me another tire, but it was the same one. I paid twice, wasted my time, and missed work. I went to them for the third time. I was there that same morning, but they didn't find anything and sent me home. I paid $25 because a black cap had come off the wheel. After lunch, the tire was flat again, so I went back to them, and only then did they find the cause; the tire needed to be replaced, it was full of holes and beyond repair. They didn't notice this; they just took the tire off, put it back on, charged me money for who knows what, and sent me home. When they finally noticed that the tire was beyond repair, they returned $60, but I lost three days of work. I missed work for three days, and the stress was immense. I wouldn't recommend them to anyone.

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Tiffany Jusino

This place is genuine, honest, and reasonable. When I got there, they were empathetic toward my car situation. I trusted their knowledge and capability right away, it was clear they knew what they were doing. They offer reasonable rates for repairs and are open late even on a Sunday! They know cars don’t only breakdown on Mon-fri between 8a-5p. They’re ready for your Sunday 5:30pm car emergency. Thanks again for all your help guys! Will definitely be coming back for any future car issues.

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Maria Veronica

Above and Beyond Service! Honest, Kind, and Truly a Lifesaver!<br>I am absolutely blown away by the incredible service I received today at the Bob AutoZone on Lee St. My check engine light suddenly popped up, and I was incredibly worried about driving my car. I pulled in hoping for some advice, and the team here exceeded all my expectations.<br><br>The staff were immediately helpful and understanding. They quickly diagnosed the issue, cleared the code, and told me to just keep an eye on it and come back if it returns. Here's the most amazing part: they did it all for zero charge.<br><br>In an age where most repair shops would jump at the chance to charge for a simple diagnostic, this store showed true integrity and kindness. A wonderful lady on the staff even gave me a reassuring pat on the shoulder and said not to worry about any payment. Her simple act of kindness completely took away my anxiety and made my entire day. This is what genuine customer service looks like. They weren't trying to sell me anything; they were just trying to help. This store has earned a customer for life. Thank you for being so honest and kind!