Doug's Towing and Recovery KY 42701

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Jessica

My truck suddenly started misfiring while I was driving, and it really scared me. It caused the entire truck to shake and then the engine light was flashing. I knew I couldn't keep driving it, so I pulled over into the nearest neighborhood. I called my boss, and he reached out to Doug’s to get it handled. I honestly wasn’t expecting anything more than a standard tow—get the truck, take it where it needs to go, and move on. But the service I received was far beyond that. The woman who called me for the location and details (I believe her name was Katie) was incredibly kind and easy to talk to. Then, when the driver, David, arrived, he asked what was going on with the truck and was getting ready to load it up. While waiting in someone's yard nearby, I realized I needed to grab a few things from the truck bed. Not paying attention, I stepped right into a huge patch of mud - thanks to the melting ice. My shoes were ruined, and I just broke down crying— it had already been a terrible day. David saw what happened and immediately offered me some wipes to clean my feet (I was wearing flats since I work in an office). The mud kept spreading, so I went to rinse off with some running water—freezing cold, of course. He noticed that, too, and brought me two shop rags from his truck so I could clean up properly. That small act of kindness meant so much to me. He didn’t have to care, especially since he mentioned he wasn’t having the best day either. But he still took the time to make sure I was okay. To me, this company is so much more than just a towing service. Their compassion and willingness to go the extra mile truly stand out, and I’m grateful for the way they serve our community.

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Bevzilla88

I've got nothing but good things to say about Doug's. My truck broke down on me heading home and I was stuck in a bad spot on the highway. Called and spoke with dispatcher and she was great, asked all the details, very friendly and got someone heading my way. The driver that showed up was there quick and got me out of jam, he was professional and very courteous was able to help diagnose the issue and got my vehicle to their shop. From there Joe at the shop has been awesome to deal with, he talked me through what all was wrong and what all it needed to get back on the road, he got my vehicle in and fixed very quick all while working on many others. He done awesome work on the truck and its driving way smoother now than before.The pricing was more than Fair and way less than what I was expecting based off of experiences I've had at other shops. I am very satisfied with the service. Thank you

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Eddie Fowler

Literal 5 star service. Truck started to overheat on the Bluegrass parkway because a water pump failed. Within 20min of calling the dispatcher the tow truck was there and they got me in and going again in 2hrs. Good people.